Pets Best Insurance Services, LLC · 1 day ago
Customer Service Agent
United States
Full-time
Remote
Entry, Mid Level
2+ years expPets Best Insurance Services, LLC is a modern pet health brand focused on simplifying the pet parenting journey. They are seeking a P&C Licensed Customer Care Representative to provide excellent customer service support to policyholders and assist with claims processing and policy changes.
Insurance
Responsibilities
Responds promptly and professionally to inbound calls, online chats, and emails regarding policy coverage and claims
Builds rapport with policyholder, by using customer service skills to listen, understand and respond to requests and inquiries
Works to retain policyholders who inquire about canceling, by making recommendations for policy changes or coverage enhancements
Helps policyholders understand their policy coverage, claims processing and reimbursement process
Demonstrates ability to work in a metric environment and meeting performance expectations
Maintains understanding of federal and state regulations to include compliance
Ability to utilize multiple technical systems effectively and efficiently
Perform other duties and/or special projects as assigned
Qualification
Required
2+ years' experience in insurance claims processing or customer support
Active Property & Casualty (P&C) Producer License
Bandwidth/ Internet requirements Up to 30Mbps (Download) | 5Mbps (Upload)
You must be 18 years or older
You must have a high school diploma or equivalent
You must be willing to submit to a background investigation as part of the onboarding process
You must be able to satisfy the requirements of Section 1033(E) Of the Violent Crime Control and Law Enforcement Act Of 1994
Benefits
Comprehensive full medical, dental and vision Insurance
Basic Life Insurance at no cost to the employee
Company paid short-term and long-term disability
12 weeks of 100% paid Parental Leave
Health Savings Account (HSA)
Flexible Spending Accounts (FSA)
Retirement savings plan
Personal Paid Time Off
Paid holidays and company-wide Wellness Day off
Paid time off to volunteer at nonprofit organizations
Pet friendly office environment
Commuter Benefits
Group Pet Insurance
On the job training and skills development
Employee Assistance Program (EAP)
Company
Pets Best Insurance Services, LLC
Pets Best provides peace of mind and financial relief for owners of pets who need veterinary care. We are always accessible to our policyholders.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Dr Robin Downing
Knowledge Partner & Advocate
Jack Stephens D.V.M.
Founder
Recent News
Company data provided by crunchbase