Fleet Farm · 1 month ago
Senior Team Lead
Oshkosh, Wisconsin, United States
Full-time
Onsite
Mid, Senior Level
2+ years expFleet Farm is a retail company dedicated to providing an exceptional customer experience. The Senior Team Lead is responsible for overseeing store operations, ensuring customer satisfaction, and training team members while preparing for a management role.
E-Commerce
Responsibilities
The Senior Team Lead will review Key Areas of Store Operations: Team Members, Customer Experience, Sales Growth, Customer Readiness, Store POG execution and integrity
Will act as Manager On Duty and oversee all areas of the store in the absence of other Managers
Responsible to ensure that the Fleet Farm Reward Program is understood and executed by all employees
Responsible for A Game customer service and experience
Provide guidance and oversight for Customer related issues, seeking win-win outcomes and supporting a resolution for a frictionless experience
Responsible to conduct themselves in a manner that best reflects the values of Fleet Farm and create a positive attitude among store associates
Train, develop, and supervise Team Members through out the store
Ensure customer readiness standards are being executed at a high level
Responsible to ensure proper facing of products and general recovery of Zone
Responsible for maintaining the Fleet Farm standards for in-stock levels and trip assurance
Coordinate with Management on Zone maintenance and special project
Provide input to Sales Manager for performance review
Ensure we present a clean and inviting store to our customers and Team Member
Responsible for assigning, prioritizing and executing daily tasks for team member
Ensure safe work standards are followed through out the store
In conjunction with the Loss Prevention Lead, support all efforts to reduce shrink activity through education, awareness and compliance
Qualification
Required
High School Diploma or GED required
Proven ability to lead, coach and build teammate relationships in an environment of fast change
Must be able to direct and motivate a diverse teammate population that includes full-time and part-time team members
Demonstrated ability to act decisively in implementing solutions
Strong organizational skills for planning work and continuously monitoring progress towards goals
Demonstrated ability to multi-task; ability to respond flexibly in a quickly changing environment
Strong communication skills (both oral and written) for effective management of teams
Be comfortable speaking and conducting training
Preferred
2+ years of retail management or supervisory experience preferred
Company
Fleet Farm
Fleet Farm is a growing company and we are always on the lookout for talented Team Members.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2016-01-05Acquired
Leadership Team
Steve Jensen
SVP & Chief Merchandising and Marketing Officer
Carol Scheiwe
HR Business Partner
Recent News
2025-12-31
Star Tribune
2025-03-20
Company data provided by crunchbase