Onto Innovation · 16 hours ago
Desktop Systems Specialist 2
Milpitas, CA
Full-time
Hybrid
Mid LevelOnto Innovation is a leader in process control, specializing in advanced semiconductor technologies. They are seeking a Desktop Systems Specialist 2 to provide escalated desktop support, manage endpoint devices, and ensure compliance with IT security policies while collaborating with various IT teams.
3D TechnologyManufacturingSemiconductor
Responsibilities
Serve as a primary escalation point for Level 2/3 desktop support, delivering in‑person, remote, and hybrid support to global end‑users
Diagnose, troubleshoot, and resolve advanced workstation, application, network, and peripheral issues across Windows and modern endpoint environments
Support collaboration technologies including Microsoft Teams Rooms, Zoom Rooms, MFDs, and conferencing AV hardware
Provide prompt response to incidents and requests via phone, email, ticketing system, and chat
Deploy, configure, and manage devices using enterprise endpoint-management platforms (e.g., Intune, Autopilot, SCCM/MECM, MDM/MAM)
Create, maintain, and optimize device configuration profiles, security baselines, compliance policies, and automated deployments (nice to have)
Package and update applications using modern software‑distribution tools(nice to have)
Perform installation, configuration, testing, and maintenance of PCs, laptops, mobile devices, docking stations, and peripherals
Handle break/fix diagnostics and repairs; coordinate vendor warranty services
Maintain accurate inventory of assets, replacements, refresh cycles, and hardware disposition (consistent with internal expectations for inventory management)
Identify, recommend, and implement workstation upgrades (memory, SSD, NIC, peripherals)
Monitor and benchmark device performance; analyze trends and proactively address degradation or recurring issues
Maintain operating system images, drivers, and firmware levels aligned with security and compliance standards
Support endpoint security tools including anti‑malware, EDR/XDR agents, BitLocker encryption, MFA, conditional access, secure configuration baselines, and identity lifecycle workflows
Ensure compliance with corporate IT security and privacy policies
Assist with incident response, investigation, and remediation activities when applicable
Work closely with Network, Systems, Security, and Applications teams to troubleshoot cross‑functional issues
Support server rooms, on‑site network equipment, and conferencing infrastructure when needed
Participate in IT projects, rollouts, office expansions, mergers, and technology refresh initiatives
Create and maintain user‑friendly documentation, SOPs, and knowledgebase articles
Provide reporting on ticket metrics, asset lifecycle, performance issues, and improvement opportunities
Accurately document hardware failures, repairs, installations, and inventory transactions
Qualification
Required
College diploma or university degree in Computer Science, Information Technology, or equivalent experience
Strong knowledge of PC hardware architecture, systems troubleshooting, and modern operating systems (Windows 10/11, macOS optional)
Hands‑on experience with endpoint management tools (Intune, MECM/SCCM, Jamf, or similar)
Skilled in Office 365 administration and troubleshooting (Teams, OneDrive, Outlook, MFA, identity/AD/Azure AD)
Basic understanding of networking fundamentals (LAN/WAN, TCP/IP, DNS, DHCP, VPN)
Strong analytical and problem‑solving skills with attention to detail
Excellent interpersonal, communication, and customer‑service skills
Preferred
Experience supporting Microsoft Teams Rooms or conference‑room AV systems
Experience with automation/scripting (PowerShell, Bash, or Python)
Familiarity with Zero Trust, conditional access, and modern security posture tools
Experience in large, distributed or global enterprise environments
Strong customer‑service orientation with ability to support users of varying technical levels
Ability to prioritize and manage multiple tasks in a fast‑paced environment
Collaborative mindset with proven experience working cross‑functionally
Self‑motivated, proactive, and able to work with minimal supervision
Benefits
Health, dental, and vision coverage
Life and disability insurance
PTO
401(k) with employer match
Employee Stock Purchase Program (ESPP)
Wellness initiatives
Company
Onto Innovation
Onto Innovation stands alone in process control with our unique perspective across the semiconductor value chain.
Founded in 2019
1001-5000 employees
H1B Sponsorship
Onto Innovation has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (16)
2024 (26)
2023 (12)
2022 (18)
2021 (13)
2020 (20)
Funding
Current Stage
Public CompanyTotal Funding
unknown1999-11-12IPO
Leadership Team
Chris Seams
Chairman Of The Board
Recent News
2026-01-23
2026-01-16
2026-01-06
Company data provided by crunchbase