Mid-Continent Public Library · 1 day ago
Part-Time Customer Service Associate II - Blue Springs North
Blue Springs, MO
Full-time, Part-time
Onsite
New Grad, Entry Level
$17.70/hr - $17.70/hrMid-Continent Public Library is dedicated to inspiring innovation through curiosity and exploration. The Customer Service Associate II serves as the first point of contact for customers, providing exceptional service both in-person and over the phone while supporting various library needs.
EducationService Industry
Responsibilities
Provides Customer Service in person and over the phone
Acts as a guide for customers in use of the library and its resources
Demonstrates use of technology and digital services to customers
Recommends materials to customers based on interests, needs and availability
Assists customers with library card accounts, including the receiving and recording of payment
Uses creative techniques in displays to reach browsers who do not approach staff
Delivers materials outdoors to customers who request curbside delivery
Contributes to the maintenance of the library collection
Processes library materials for customer access
Shelves library materials correctly and efficiently
Straightens and shifts library materials to ensure adequate space and a neat appearance
Ensures the library and its grounds are clean and orderly
Basic custodial duties as needed, including shoveling snow
Manages reports, order supplies, coordinates inventory, assists in organization of magazines and other processes
Acts as a liaison to Library’s Headquarter departments
This position could be designed as shift lead
May serve as a facilitator and point of contact for book groups
Qualification
Required
High School Diploma/HiSet/GED Completion Required
Ability to use effective verbal, written, and discreet communication with management, co-workers, and the public
Ability to work effectively in a team environment
Knowledge of department processes and procedures and critical thinking skills to make decisions pertaining to the position
Proficiency in providing friendly and solution-oriented customer service attitude and delivery with internal and external customers
Fundamental understanding of their own contribution to a welcoming and respectful workplace and library for all
Strong ability to follow instructions and work as part of a team
Reliable, punctual, and flexible with scheduling
Good communication skills and the ability to stay calm under pressure
Ability to work in a fast-paced environment and adapt to changing needs
Must be at least 18 years of age
Preferred
Customer Service experience
Company
Mid-Continent Public Library
Mid-Continent Public Library is the largest library system in the Kansas City metropolitan area serving in Clay, Jackson & Platte counties.
Founded in 1965
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Kauffman Foundation
2025-05-08Grant
Leadership Team
Susan W.
Assistant Director and COO
Recent News
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