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TECO Peoples Gas · 3 days ago

Admin Specialist II (Technical Trainer - Gas)

Tampa, FL

Full-time

Onsite

Entry Level

2+ years exp

TECO Peoples Gas is a utility company focused on providing natural gas services. They are seeking an Admin Specialist II to perform a variety of administrative duties, including customer communication, data maintenance, invoicing, and account research in a training department setting.

EnergyEnergy ManagementOil and GasService Industry

Responsibilities

Communicate with internal and external customers: Respond to general inquires and telephone calls by researching information and taking detailed messages, respond to escalated customer service complaints and works with the customer for a successful resolution, review and answer routine correspondence

General Data Maintenance and Reporting: Create and maintain basic charts, graphs, spreadsheets and databases. Prepare summary information for manager’s review. Prepare and update recurring and routine internal reports, collect and verify data. Assist in overall coordination and data collection. Check documents for accuracy and completeness, cross reference information

Prepare and Process Invoicing and Time Administration: Tracks and records time keeping data, creates requisitions, purchase orders, Service Entry Sheets, uniform orders and safety shoes and process energy conservation rebates following standard procedures. Assists employees with their P-Card statements and ensures all required documentation is attached and submits to local management for approval. Creates purchase requisitions and enters information into project database (Powerplant), ensuring accuracy of pipe charges

Gas Account and Gas Facility Research and Administration: Handles requests for demolitions, signs off on demolition permits and arranges for an account to be cut and capped. Responds to and researches requests for easements and rights-of-way. Conducts periodic audit of accounts. Corrects errors in a customer’s gas usage and adjusts accounts arranging for a corrected bill to be mailed. Maintains as-built received from Contractors for entry into Mapping System. Processes General Service Agreements and creates job orders and premises for new account. Processes energy conservation rebates

Customer Information and Order System Research, Tracking and Scheduling: Researches, updates and maintains a variety of customer information, service order, work order and compliance systems. This may include scheduling and tracking compliance or collections related service or inspection orders as well consolidating customer payments received at the local Division. May also serve as appoint of contact for field personnel

Able to assist with certain functions of a Work Coordinator by answering call center calls, routing leak calls and distributing and scheduling workload to the appropriate field technicians as needed with the support of the Work Coordinator

Maintain files record keeping activities and confidential data

Perform additional duties and responsibilities and assist other personnel as needed

Qualification

Customer serviceData maintenanceMS Windows applicationsPowerplantCommunication skillsInterpersonal skillsTime management

Required

High School Diploma or GED

Minimum of 2 years of administrative and/or customer service experience related to the duties and responsibilities of this position

Must be able to perform the duties and responsibilities of an Administrative Assistant (Level 1)

Strong interpersonal, customer service and communication skills

Excellent knowledge of electronic mail functions, including sending and receiving messages, attaching documents and appending carbon copies

Ability to operate a variety of basic and complex office equipment

Ability to use a computer to input data, access information and/or create materials and documents using various software applications including MS Windows applications

Ability to review and edit written materials for proper content, format, grammar, punctuation, and sentence structure

Ability to listen and take accurate notes based on verbal information

Ability to manage and prioritize multiple assignments

Ability to remain professional and work well with internal and external customers at all times

Must be able to independently operate a motor vehicle in a safe manner

Must be able to independently enter/exit a motor vehicle as required

Must be able to walk, stand or sit for extended periods of time

Must be able to bend and/or stoop requiring full use of the lower extremities and back muscles

Must be able to grasp/handle small hand tools and other objects by applying pressure with fingers and palms

Must have vision correctable to 20/40

Must be able to pull, push, lift and carry objects weighing up to 10 lbs

Must not have an average hearing loss greater than 40 decibels in the better ear at frequencies of 500, 1000 and 2000 with or without a hearing aid

Must be able to perform repetitive motions by extending arms and hands in any direction with substantial movement of wrists, hands and fingers

Must be able to enter letters and numbers on a keyboard

Must have the ability to judge distances and spatial relationships of objects

Must be able to reach in any direction up to 4 feet

Must be physically capable of indoor/outdoor

Preferred

Associate's degree from an accredited college

Administrative experience in a utility environment

PGS Local Operations and/or PGS Contact Center/Customer Service experience

Experience with utilities operations specific software systems, such as Powerplant, CIS/CRM; the ability to read and understand maps and have knowledge of the geographic territory

Knowledge of Company administrative policies and procedures