American Arbitration Association · 1 day ago
Case Administrator (Legal Services/Administrative Support)
Charlotte, NC
Full-time
Hybrid
Mid Level
$60K/yr - $64K/yr
3+ years expThe American Arbitration Association (AAA) is a leading organization in arbitration and mediation, providing a dynamic work environment. They are seeking a detail-oriented Case Administrator to manage arbitration and mediation cases, ensuring accurate scheduling, documentation, and billing processes while interacting with parties, attorneys, and neutrals.
Association
Responsibilities
Manage arbitration and mediation cases across a wide range of industries
Handle day-to-day case administration through the proprietary case management system (PRISM)
Correspond with parties, attorneys, and neutrals
Ensure accurate scheduling, documentation, and billing processes
Qualification
Required
Associate's degree in business or related field, or equivalent combination of education and experience
Minimum three years of experience in customer service, case administration, or legal environments
Strong written and verbal communication skills; able to interact effectively with diverse stakeholders
Intermediate proficiency in Microsoft Office, especially Excel (pivot tables, formulas, data analysis)
Comfort with web-based systems and adaptability to new technologies, including AI-related tools
Exceptional attention to detail and time management skills
Ability to manage sensitive information with professionalism and discretion
Benefits
Medical, dental, orthodontia, and vision coverage
A student loan repayment program
A 403(b) retirement plan with substantial company match
Discounted pet insurance
Generous paid time off
Company
American Arbitration Association
AAA offers ADR services and products to enterprises of all sizes and industries.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Bridget Mary McCormack
President and CEO
Ernesto Fuenmayor Garanton
Chief Executive Officer
Recent News
2025-12-05
2025-11-03
2025-10-06
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