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Nemacolin · 1 day ago

Receptionist - Wooflands McMurray

Canonsburg, PA

Full-time

Onsite

New Grad, Entry Level

Nemacolin is a resort known for its exceptional service and unique experiences. The Receptionist role involves welcoming guests, managing reservations, and ensuring a smooth front desk operation while delivering excellent customer service in a fast-paced environment.

LeisureLifestyle

Responsibilities

Welcome guests to the Wooflands!

Facilitate daily activities, group programs, opening and closing procedures

Administrative tasks such as filing, data entry, etc

Provide guests with Lodging, Daycare, Grooming and Training information

Ensure that pets have required vaccines

Communicate with Vet Clinic for lodging pet appointments

Collect daily stats and complete cash handling / bank operations

Determine guest status and inform service provider of their arrival

Handle all calls promptly and courteously, providing accurate information

Post all charges following Accounting procedures

Run closing reports and balance bank at end of shift

Sell retail products and assist in monthly inventory

Assist in reaching budget/sales goals through upgrading or upselling services

Maintain accurate status of each guest in-house

Inform supervisor of any front desk problems or questions

Insure that guests are billed correctly

Follow through with gift certificate, and special promotion redemption

Collect payment on all services and post to the correct account and service

Audit daily accounting activities

Book all grooming and daycare appointments

Keep Front Desk organized and neat at all times

Review and keep up-to-date on all department and resort memos

Keep Lobby area clean and tidy

Deliver messages as required

Schedule includes day, evening, weekends, and holidays

Qualification

Customer serviceReservations managementSales experiencePet grooming knowledgeMath skillsPhone etiquetteEnglish speakingTeam playerFast-paced environment

Required

Candidates must have the ability to perform all front desk functions including reservations for pet stays, as well as, for grooming appointments and checking pets in and out

Must be able to deliver quality customer service to our guests by possessing these qualities: leadership, enthusiasm, determination, willingness to learn, genuine interest in the Pet Care profession

Prior customer service experience required

Appropriate phone etiquette required

Must be a team player, possess excellent customer service skills, good math skills, and have the ability to work in a fast pace environment

Candidate must be able to speak English

Candidate must have high energy level

In good physical condition

Must be able to sit or stand for long hours

Must be able to lift 40 lbs

Preferred

Sales experience preferred

Prior knowledge of pet breeds and experience with pet grooming requirements preferred

Benefits

An attractive 401(k) plan

Paid vacation, holidays, and personal hours

Family medical, dental and vision insurance

Long-term & short-term disability insurance

Employee assistance program

Educational assistance

Local and resort discounts

On-site uniform and dry-cleaning services

Discounted meals during breaks in the associate break areas

Year-Round Referral Incentive - Receive a reward of $250.00 when you refer a new applicant who is hired and is employed for a minimum of 90 days! Receive a second reward of $250.00 when the referred associate continues their employment for a total of 6 months! Receive a third award of $500.00 when an associate continues their employment for 1 year (rewards not applicable for rehires)!

Seasonal Referral Incentive - Receive a reward of $100.00 when you refer a seasonal applicant who is hired and is employed for a minimum of 60 days (rewards not applicable for rehires)!

Enterprise - A Nemacolin account has been set up for associate car rentals through Enterprise at a discount rate.

X-Plan Ford Pricing - As a Ford Partner, Nemacolin gives you the ability to purchase or lease eligible vehicles at Ford Motor Company’s XPlan Pricing. The discounted prices are good on new, leased, or used vehicles. Your family members in the same household are also eligible to receive discounted prices, just because you work at Nemacolin.

Verizon Wireless - A Nemacolin account has been set up for associate to receive a 17% discount.

Sprint Wireless - A Nemacolin account has been set up for associate to receive a 15% discount.

84 Lumber - 17 % (associate must pay to haul).