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Limelight Hotels · 1 day ago

Lead Guest Service Agent - Limelight Mammoth

Mammoth Lakes, CA

Full-time

Onsite

Entry, Mid Level

$20/hr - $20/hr

1+ years exp

Limelight Hotels by Aspen One provides authentic and contemporary connections to their communities. The Lead Guest Service Agent is responsible for training newer team members and managing guest inquiries to assist with the efficient operation of the guest services team.

Hospitality

Responsibilities

Train new Guest Service employees on hotel processes and procedures while acting as a support for questions

Ensure Front Office Leadership is aware of the guest’s comments and/or complaints

Report all accidents to Front Office Leadership, Director of Operations and General Manager immediately and complete appropriate paperwork

Pick up and deliver guests to various local locations as scheduled by the Front Desk or Transportation Coordinator

Be the Guest Service expert on all daily hotel functions, locations and operating times for appropriate guest direction

Perform and record regular maintenance of oil and brake fluids, tire pressure, swapping of ski and bike racks

Comply with all policies and procedures for Limelight Hotels, Guest Services Department and Aspen One

Assist in emergency and security procedures as directed by management

Complete tasks and projects delegated by your manager and assist other departments as business volumes and staff levels permit

Other duties as assigned

Qualification

Guest service skillsCoachingMentoringIndustry trends knowledgeCompany policies knowledgeProblem-solving skillsPositive customer engagementTask assignment skillsIndependenceMulti-taskingCollaboration skills

Required

Must be over 18 years of age

A valid driver's license is required

1 year of guest / customer service skills required

Proficient knowledge of industry trends and best practices

Proficient knowledge in company policies and procedures

Proficient knowledge industry terminology

Ability to engage with customers in a positive and helpful manner

Skills in coaching and mentoring team members

Skill in assigning tasks and responsibilities to team members based on their strengths

Follows all safety policies and procedures and exercises caution when working

Ability to work in collaboration with others to achieve team goals

Ability to identify straightforward issues and propose simple solutions

Ability to handle difficult customer interactions and ensure high levels of satisfaction

Ability to manage multiple priorities and projects simultaneously without sacrificing quality

Ability to work independently with minimal supervision, completing work at a high standard

Ability to reach, crouch, kneel, see, hear, sit, drive a shuttle/car for extended periods of time; squat, kneel and bend

Regularly work/drive in adverse weather conditions. Frequently drive in bright sunlight and at night. Exposure to noises that cause distraction and may be required to walk on slippery and uneven surfaces

Must be able to frequently lift, push or pull up to 50 lbs. individually or with assistance (weight limits can vary according to position, but no more than 50)