Iterable · 1 day ago
Customer Account Manager - US
United States
Full-time
Remote
Senior Level
$110K/yr - $140K/yr
6+ years expIterable is the leading AI-powered customer engagement platform that helps brands create dynamic, individualized experiences. They are seeking a Customer Account Manager to drive renewal and expansion sales cycles, develop strategic account plans, and ensure customer satisfaction and retention.
Artificial Intelligence (AI)MarketingMobile AppsSaaSSoftware
Responsibilities
Drive the entire renewal and expansion sales cycle, from pipeline management and pricing proposal creation to forecast management and final deal closure
Develop strategic account plans aligned with both Iterable's goals and customer objectives, ensuring a high level of customer satisfaction and retention
Proactively introduce new products, new channels, and new services to customers, understanding their unique needs, and providing customized solutions
Execute win/win renewal negotiations to maximize contract value while protecting client relationships
Collaborate closely with our Customer Success team and other internal departments to ensure a seamless and integrated customer experience
Map out and understand the structure of global, multi-brand customer accounts to identify potential new business units, regions and use cases
Identify and engage with influencers and decision-makers within these business units, building strong relationships that foster trust and open up paths to expansion
Handle commercial inquiries and requests from customers, ensuring their needs are met promptly and effectively
Work with leadership to test and optimize strategies for customer engagement and revenue growth
Qualification
Required
Possess Relevant SaaS experience in Sales, Account Management
At least 6 years closing recurring revenue SaaS deals with Enterprise customers with business and technical stakeholders as a part of the buying process
At least 3 years of experience selling to existing customers and driving successful contract renewals
Exceptional technical aptitude with a passion for understanding our technology and communicating its benefits to both technical and non-technical customers
Demonstrate a strategic mindset, with the ability to map and understand complex organization structures of global, multi-brand companies
Can effectively connect Iterable's product capabilities with the customer's specific marketing challenges, demonstrating how our solutions can directly address and resolve these challenges
Can conduct strong discovery with customers to assess value and impact
Utilize discovery findings to identify opportunity and quantify value across all the products and channels that Iterable offers to customers
Shows strong ability to multi-thread customer stakeholders, not just during deals, but through the customer lifecycle
Are seen as marketing experts by our clients, capable of guiding them through complex marketing landscapes and offering innovative, data-driven solutions to enhance their marketing efforts
Have a proven track record as a closer, confidently asking for business and discussing value and pricing
Are inherently trustworthy, earning the respect and trust of both customers and colleagues
Excel in problem-solving, demonstrating a proactive approach to overcoming challenges and achieving goals
Are service-oriented, willing to go the extra mile for their clients
Exhibit a proactive mindset, taking charge of the commercial plan and not waiting to take action
Demonstrate the ability to thrive in an agile, evolving environment
Show a willingness to experiment and iterate quickly
Have an awareness of the bigger picture into which our Account Management function fits within Iterable plan for sustained success
Are effective team players, collaborating well with others and prioritizing team success
Preferred
Technical degree (Bachelors in Computer Science, Engineering, etc)
MBA
Familiarity with enterprise email marketing and/or marketing automation solutions
MEDDPICC, Value Selling, Command the Message Methodology
Benefits
Paid parental leave
Competitive salaries, meaningful equity, & 401(k) plan
Medical, dental, vision, & life insurance
Balance Days (additional paid holidays)
Fertility & Adoption Assistance
Paid Sabbatical
Flexible PTO
Monthly Employee Wellness allowance
Monthly Professional Development allowance
Pre-tax commuter benefits
Complete laptop workstation
Company
Iterable
Iterable is an AI-powered communication platform that improves customer retention with its marketing.
501-1000 employees
H1B Sponsorship
Iterable has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (10)
2024 (7)
2023 (12)
2022 (21)
2021 (7)
2020 (5)
Funding
Current Stage
Late StageTotal Funding
$342.2MKey Investors
Viking Global InvestorsIndex VenturesCRV
2021-06-15Series E· $200M
2019-12-10Series D· $60M
2019-03-20Series C· $50M
Leadership Team
Sam Allen
Chief Executive Officer
Jeffrey Samuels
COO and Board Observer
Recent News
2025-12-09
Destination CRM
2025-11-21
Company data provided by crunchbase