Canteen North America · 1 week ago
CUSTOMER SERVICE MANAGER
Austin, TX
Full-time
Onsite
Mid Level
$62K/yr - $65K/yrCanteen North America is a company that combines food, service, and experience to enhance workplace environments. They are seeking a Customer Service Manager to lead the night shift of the Boomerang department, overseeing production and distribution of recycled aluminum bottles while managing a team and ensuring compliance with safety standards.
Food and Beverage
Responsibilities
Lead and motivate a team of 6 hourly attendants across multiple shifts
Maintain safety, compliance, and operational standards within the Boomerang department
Oversee the cleaning, sterilization, refilling, and testing of recycled aluminum bottles using reverse osmosis (RO) machines
Manage production, storage, and distribution of bottles to factory floors and adjacent buildings
Support marketing initiatives and participate in weekly presentations to internal customers
Handle HR functions, including training, scheduling, performance management, and SOP education
Manage supply ordering, equipment maintenance, and preparation for expansion of 20 additional machines
Adapt quickly to unexpected circumstances, troubleshooting production or operational issues as they arise
Qualification
Required
Lead and motivate a team of 6 hourly attendants across multiple shifts
Maintain safety, compliance, and operational standards within the Boomerang department
Oversee the cleaning, sterilization, refilling, and testing of recycled aluminum bottles using reverse osmosis (RO) machines
Manage production, storage, and distribution of bottles to factory floors and adjacent buildings
Support marketing initiatives and participate in weekly presentations to internal customers
Handle HR functions, including training, scheduling, performance management, and SOP education
Manage supply ordering, equipment maintenance, and preparation for expansion of 20 additional machines
Adapt quickly to unexpected circumstances, troubleshooting production or operational issues as they arise
Preferred
Background in manufacturing, retail management, military leadership, or supervisory experience in a high-paced environment
Bachelor's degree preferred
Strong leadership and team management acumen - must have demonstrated success leading a team committed to safety and quality!
Ability to navigate physical workspaces, including climbing stairs and moving safely between work areas
Comfortable managing multiple responsibilities simultaneously, including operations, HR, and customer interaction
Exceptional problem-solving skills and the ability to adapt to unexpected challenges
Benefits
Medical
Dental
Vision
Life Insurance/ AD
Disability Insurance
Retirement Plan
Paid Time Off
Holiday Time Off (varies by site/state)
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Paid Parental Leave
Personal Leave
Company
Canteen North America
Canteen brings breaktime to everyone.
Founded in 1929
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Erik Snyder
Chief Executive Officer
Michael Coffey
Chief Strategy and Innovation Officer
Company data provided by crunchbase