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General Dynamics Information Technology · 3 days ago

IT Systems Event Manager

Tampa, FL

Full-time

Onsite

Mid Level

$85K/yr - $92K/yr

3+ years exp

General Dynamics Information Technology is a global technology and professional services company that delivers consulting, technology, and mission services. As an IT Systems Event Manager, you will be responsible for monitoring and managing significant IT events and ensuring the effective delivery of IT services within the USCENTCOM Enterprise.

Artificial Intelligence (AI)Cloud ComputingConsultingCyber SecurityInformation Technology

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Provides 24x7x365 monitoring, management and status reporting of USCENTCOM-managed networks and services

Serves as a single point of contact for communications and information gathering for all network service issues and outages, provides pertinent information on critical updates, maintains detailed reports, and keeps key stakeholders informed

Operates a server maintenance program that provides systems administration, operations and maintenance, and support for all USCENTCOM networks (U.S., allied, and coalition, and of several classification levels), to include servers (physical and virtual), Storage Area Networks (SAN), software applications, firmware, and network security

Identifies network and service outages, escalates issues to appropriate agencies, and facilitates the resolution of outages and issues

Utilizes various network monitoring tools such SolarWinds, SCOM, NAGIOS, and Dynatrace to monitor network health

Submits and manages incident tickets in ServiceNow

Prepares and delivers reports, email notifications, and briefs using various tools and applications, such as MS Office Suite, Advana, and SharePoint

Coordinates and leads restoration of services across the enterprise and different technical disciplines

Collaborates with subject matter experts and technicians to develop strategies for preventive maintenance, changes to monitoring posture, and changes to event management response procedures

Monitors server-based change actions for effects to the network and system performance

Executes Standard, Normal, and Emergency Changes (service interruptions) notification procedures listed in the Forward Schedule of Change SharePoint portal

Manages digital wall displays with various Monitoring tools and network presentations

Manages Data Center Expert for temperature monitoring

Performs troubleshooting, change, rollbacks or fix actions accordingly

Researches and resolves user issues through direct contact with customers by telephone and walk-in support

Monitors Exchange system servers for proper functions, to include Outlook Web access for offsite personnel

Actively monitors and assures the availability of Virtual Desktop Interfaces so end users can log on to the network with no issues or delays

Qualification

IT TroubleshootingSystem AdministrationMonitoring ToolsServiceNowNAGIOSDynatraceVMware Certified ProfessionalAnalytical abilitiesExceptional communication skills

Required

Top Secret/SCI clearance level must currently possess

Top Secret/SCI clearance level must be able to obtain

3+ years of related experience

US Citizenship Required

IT Troubleshooting

Monitoring Tools

System Administration

Certification(s): 8570 IAT-2 (Security +CE)

Experience troubleshooting servers (physical and virtual), Storage Area Networks (SAN), software applications, firmware, network security, Systems Center Operations Manager (SCOM) and SolarWinds

Identifies network and service outages, escalates issues to appropriate agencies, and facilitates the resolution of outages and issues

Utilizes various network monitoring tools such as SolarWinds, SCOM, NAGIOS, and Dynatrace to monitor network health

Submits and manages incident tickets in ServiceNow

Prepares and delivers reports, email notifications, and briefs using various tools and applications, such as MS Office Suite, Advana, and SharePoint

Coordinates and leads restoration of services across the enterprise and different technical disciplines

Monitors server-based change actions for effects to the network and system performance

Executes Standard, Normal, and Emergency Changes notification procedures listed in the Forward Schedule of Change SharePoint portal

Manages digital wall displays with various Monitoring tools and network presentations

Manages Data Center Expert for temperature monitoring

Performs troubleshooting, change, rollbacks or fix actions accordingly

Researches and resolves user issues through direct contact with customers by telephone and walk-in support

Monitors Exchange system servers for proper functions, to include Outlook Web access for offsite personnel

Actively monitors and assures the availability of Virtual Desktop Interfaces so end users can log on to the network with no issues or delays

Preferred

ITIL Foundation certification preferred or experience with ServiceNow

Working knowledge with NAGIOS and Dynatrace

Strong analytical and decision-making abilities

Exceptional communication skills – both written and verbal

Previous experience at USCENTCOM or the CENTCOM AOR a plus

VMware Certified Professional (VCP)

Systems Center Operations Manager (SCOM) Exam

Proficient in Microsoft Office products (Project, SharePoint, Outlook, Word, Excel)

Benefits

Comprehensive benefits and wellness packages

401K with company match

Variety of medical plan options, some with Health Savings Accounts

Dental plan options

A vision plan

The ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match

Full flex work weeks where possible

A variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave

Short and long-term disability benefits

Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance

Company

General Dynamics Information Technology

Glassdoor3.9

General Dynamics Information Technology is an IT consulting company that specializes in cyber security, AI, and quantum computing. It is a sub-organization of General Dynamics.

Founded in 1999

Falls Church, Virginia, USA

10001+ employees