Monadnock Community Hospital ยท 1 day ago
Patient Financial Services Rep - Full Time
Peterborough, NH
Full-time
Onsite
New Grad, Entry LevelMonadnock Community Hospital is a nonprofit community hospital dedicated to providing accessible, high-quality, and compassionate healthcare services to our community members. We are seeking a dedicated and detail-oriented individual to join our team as a Patient Financial Services Representative, playing a vital part in ensuring that patients receive the necessary support regarding their financial responsibilities related to healthcare services.
Health CareNon ProfitWellness
Responsibilities
Patient Financial Counseling: Provides comprehensive financial counseling to patients, including explaining insurance coverage, benefits, and out-of-pocket expenses
Billing Inquiries: Addresses patient inquiries regarding billing statements, insurance claims, and payment options in a timely and empathetic manner
Verification and Authorization: Verifies insurance coverage and obtain necessary authorizations for medical procedures and services as required
Payment Processing: Processes patient payments, set up payment plans, and assist with financial assistance applications
Documentation and Recordkeeping: Maintains accurate and up-to-date records of patient interactions, financial arrangements, and insurance information
Collaboration: Collaborates with other departments, including Billing, Admissions, and Clinical staff, to resolve patient financial issues and ensure a seamless patient experience
Compliance: Adheres to all relevant regulations, policies, and procedures related to patient financial services and healthcare billing practices
Continuous Improvement: Identifies opportunities for process improvement and contribute to the development and implementation of best practices in patient financial services
Uphold the values of MCH: Compassion, Collaboration, Honesty, and Respect
And More: Other duties as assigned
Qualification
Required
High school diploma or equivalent required; Associate or Bachelor's degree preferred
Prior experience in healthcare finance, medical billing, or customer service is highly desirable
Strong communication skills with the ability to explain complex financial concepts in a clear and understandable manner
Excellent interpersonal skills with a compassionate and patient-centered approach
Proficiency in using computer applications, including Microsoft Office and healthcare billing software
Detail-oriented with strong organizational and problem-solving abilities
Ability to maintain confidentiality and handle sensitive information with professionalism and integrity
Willingness to work collaboratively as part of a multidisciplinary team in a fast-paced environment
Preferred
Associate or Bachelor's degree preferred
Prior experience in healthcare finance, medical billing, or customer service is highly desirable
Benefits
Health insurance
Dental insurance
Vision coverage
Flexible spending accounts
Life insurance
Short and long-term disability insurance
Accident and Critical Illness insurance
Identity theft insurance
Retirement savings plan
Lifestyle spending account
Free membership to local gym
Generous paid time off plans
Opportunities for professional development and training
Positive work environment with a supportive team and opportunities for growth
Scholarship Opportunities
Tuition reimbursement
Company
Monadnock Community Hospital
Monadnock Community Hospital offers physicians, diagnostic equipment and specialists for several diseases.
Founded in 1923Peterborough, New Hampshire, USA
501-1000 employees
H1B Sponsorship
Monadnock Community Hospital has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (1)
2022 (4)
2021 (1)
Funding
Current Stage
Late StageLeadership Team
Richard Scheinblum
CFO
Vicki Loughery RN, BSN, MS, CENP
Chief Nursing Officer/VP Patient Care Services
Recent News
NH Business Review
2025-08-22
Company data provided by crunchbase