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Equity Residential · 6 days ago

Director, Sales & Customer Experience Product Owner

Greater Chicago Area

Full-time

Hybrid

Director/Executive

8+ years exp

Equity Residential is undergoing a transformation to enhance its technology capabilities. The Director, Sales & Customer Experience Product Owner will lead the lifecycle of applications and platforms, driving innovation and operational excellence while serving as the link between technology and business.

Property ManagementReal Estate

H1B Sponsor Likely

Hiring Manager

Keith Teresi

Responsibilities

Collaborates, influences and partners with leadership across all Sales, Marketing and Customer Experience focused teams to align business strategy, technology priorities and roadmap, both near and long-term. Serves as hybrid team member, effectively positioned in both IT and with their assigned team(s) as a key technical and business domain team member

Leads the planning and execution of key sales, CRM/relationship management, and B2C multi-channel (web, social, email, and mobile applications) technology replacements, ensuring minimal disruption to business operations. Evaluates and selects solutions that meet the organization's needs and long-term strategic goals

Manage the full lifecycle of key sales, CRM/relationship management, website, and B2C multu-channel customer experience-related system implementations, including data migration, system configuration, testing, and training

Drives the strategic evolution and integration of core operational platforms, including Property Management Systems (PMS), billing systems, and contact center technologies, ensuring seamless workflow distribution and enhanced efficiency across IT and business functions

Facilitates effective collaboration and resource allocation across technical teams to ensure seamless integration and optimal performance of interconnected systems, particularly those supporting centralized back-office operations

Serves as the ultimate single-point-of-contact and/or escalation point to major technology related priorities for the assigned business area(s). Helps to navigate questions or concerns for assigned business area(s) across IT domains (including applications, infrastructure, hardware, etc.) and implements continuous improvements for the applications and end-to-end technology platforms

Delivers on the technology roadmap. Executes on projects. Accountable for project charter, deliverables, and overall project delivery and success and communicate key milestones and metrics to all stakeholders

Drives innovation, stays current on industry trends, and researches and pilots new technologies

Owns the application suite for assigned business areas, key business, and vendor relationships; develops RFPs and negotiates contracts

Has budget accountability fortechnology operating costs and projects (capital and operating) within assigned business area(s)

Serves as a technical expert on important regulations that impact the Product Owner’s assigned business area(s) and that may also relate to broader compliance implications in the multifamily industry or for the company

Manages (either directly or indirectly) the team responsible for delivery of technology capabilities, including project team members and development resources. Oversees project work, ongoing product configurations, and setup. Coordinates support with IT application operations and services teams

Ensures compliance with cybersecurity requirements, manages third-party vendor risk, and adheres to corporate IT standards for projects, governance, architecture, security, and infrastructure

Influences external software vendor features and roadmap. External influencer. Advocate for our needs and build strong relationships with our software partners and vendors to improve performance and generate maximum value

Represents the Company in a professional manner at all times. Consistently maintains a professional courteous attitude when dealing with residents, coworkers and the general public

Performs other duties as necessary

Qualification

Agile methodologiesProgram ManagementProduct ManagementCRM systemsDigital marketingData-driven decision makingAnalytical skillsRisk managementCustomer engagementVendor managementComplianceInfluencing skillsCommunication skillsLeadershipCollaborationNegotiation skillsProblem-solvingTeam managementTechnical documentation

Required

Bachelor's degree in related field or equivalent work experience required

8+ years of experience in technology project management or similar IT management roles

5+ years of experience in Program or Product Management, preferably in digital marketing, website development, customer channels or similar, with a focus on leveraging AI capabilities to design new products or services that improve customer journeys and business outcomes

Proven work experience with Agile methodologies and tools, with a demonstrated ability to manage multiple projects and adapt to changing priorities in large, complex organizations

Internal influencer, culture carrier, negotiating, and consulting skills

Excellent communication and collaboration skills, with the ability to create clear and concise documentation

Strong analytical and problem-solving skills and abilities with experience developing innovative solutions and making data-driven decisions

Demonstrated ability to identify, assess, and mitigate risks associated with projects for assigned business area(s) to ensure they remain on track and within scope

Capable people manager with a track record of leading high performing teams and growing individuals

Expert knowledge across a variety of marketing and sales solutions including leading digital experience platforms, sales and marketing enablement technologies for B2C websites, portals, mobile applications, social, marketing automation, relationship management/CRM, web and social analytics platforms

Familiarity with leading website and mobile app development platforms such as Adobe Experience Manager, Salesforce Commerce Cloud, Sitecore, Appian, Ionic, Flutter, etc

Demonstrated results of improved lead generation, customer engagement and revenue leveraging sales with AI-driven and/or marketing automation capabilities

Proven ability to translate complex business needs into technical requirements for core operational systems and effectively prioritize and allocate resources for their development and enhancement

Preferred

Experience in real estate, hospitality, and/or multi-family a plus

Benefits

Physical Wellbeing: Medical, dental, vision care and wellness programs

Social Wellbeing: Paid holidays, annual vacation time, paid sick leave, new parent benefits, adoption assistance

Financial Wellbeing: Competitive Compensation, 401(k) Retirement Savings Plan, Rent Discounts, FSA/HSA, and company-paid life & disability insurance

Community Wellbeing: Paid Community Service Hours

Career Wellbeing: Leadership Development, Tuition Assistance

Company

Equity Residential

Glassdoor4.0

Equity Residential (EQR) is a real estate investment trust (REIT).

Founded in 1967

Chicago, Illinois, USA

1001-5000 employees

http://equityapartments.com

H1B Sponsorship

Equity Residential has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (4)

2023 (1)