Edmentum · 1 day ago
Director, Customer Success - Enterprise
United States
Full-time
Hybrid
Director/Executive
$130K/yr - $140K/yr
10+ years expEdmentum is a dynamic educator and student-focused company dedicated to tech-enabled learning solutions. The Director of Customer Success – Enterprise Accounts will lead the national Customer Success organization, overseeing a team responsible for retention, growth, and customer advocacy across enterprise-level partnerships.
E-LearningEdTechEducationEnterprise Software
Responsibilities
Lead and scale a national Customer Success organization, managing a team of Enterprise Customer Success Managers supporting Edmentum’s top-tier strategic accounts
Develop and execute a national customer success strategy aligned with organizational revenue, retention, and expansion goals
Own performance metrics including Gross Revenue Retention (GRR), Net Revenue Retention (NRR), and customer health scores across strategic accounts
Serve as Leadership sponsor for Edmentum’s most complex customer relationships, partnering with C-level education leaders and state agencies to ensure long-term success
Establish and refine playbooks for strategic account management, renewal forecasting, and growth planning
Collaborate cross-functionally with Sales, Marketing, Product, and Operations to drive customer value and accelerate expansion opportunities
Leverage data and insights to guide strategic decisions, track adoption trends, and proactively address risk across the customer lifecycle
Represent Customer Success in company-wide strategic planning and executive business reviews
Foster and coach individual contributors, promoting accountability, inclusion, and professional development across a distributed team
Champion operational excellence, ensuring consistency in delivery, process optimization, and use of customer success technology platforms
Partner with Product leadership to advocate for the voice of the customer in roadmap decisions and new product introductions
Contribute to executive-level thought leadership, helping to shape the future of Edmentum’s customer engagement model
Qualification
Required
10+ years of experience in Customer Success, Account Management, or a related field, with proven leadership experience
5+ years of experience in EdTech or Education
Demonstrated expertise in strategic account management and long-term enterprise customer partnerships
Deep understanding of customer lifecycle management, renewal and expansion strategy, and value realization frameworks
Strong business acumen and ability to translate strategy into measurable outcomes
Exceptional executive communication and relationship-building skills
Ability to lead through influence and manage change in a dynamic, high-growth environment
Strong analytical, operational, and organizational skills
Ability to travel up to 20-30% nationally
Passion for Edmentum's mission and a commitment to innovation and educational equity
Benefits
Medical, dental, and vision insurance with various plan options
401(k) retirement plan with company matching
Flexible Time Away Program
10 paid holidays
2 floating holidays
1 wellness day
Winter office closure at the end of December
Resources to promote wellness
Company
Edmentum
Edmentum provides online learning programs to drive student achievement for academic and career success.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$25M2020-12-01Acquired
2018-04-11Debt Financing· $25M
Leadership Team
Jamie Candee
Chief Executive Officer
Andrew Lippert
Chief Technology Officer
Recent News
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