Apply on Employer Site

Business Wire · 1 day ago

Service Desk Engineer

United States

Full-time

Remote

Mid Level

$70K/yr - $75K/yr

4+ years exp

Business Wire, a Berkshire Hathaway company, is the global market leader in press release distribution and regulatory disclosure. The Service Desk Engineer will support employees by troubleshooting and resolving issues related to computer hardware, operating systems, applications, and networking, while also coordinating incident escalations across technical teams.

AdvertisingBroadcastingCloud Data ServicesCustomer ServiceDigital MediaMedia and EntertainmentSocial MediaSocial NewsStock Exchanges

Responsibilities

Support the End User Technology environment across various applications and hardware (Windows & Mac)

Respond to IT service requests from employees via chat, phone, email, or ticketing system promptly and professionally

Administers Jamf and Microsoft Intune to manage macOS and Windows endpoints, ensuring devices remain compliant and properly configured throughout their lifecycle

Deploys and maintains software packages and application versioning across managed endpoints including testing and validating updates prior to rollout

Supports zero-touch provisioning workflows for Mac and Windows devices, enabled automated enrollment, configuration, and security policy enforcement upon first boot

Supports endpoint and user lifecycle processes through automation scripting and implements workflow automations that improve response and resolutions times

Administers OKTA to support user provisioning, MFA policies, group assignments, and application access management

Configures and maintains SAML and OIDC SSO integrations to provide secure, seamless access to business applications

Install, configure, and maintain IT equipment and software in alignment with company standards. Create and maintain technical/process documentation

Provide technology training

Document activities in ticketing system and maintain IT inventory and records

Escalate complex or unresolved issues to senior IT staff or management

Entitlement enrollment/disenrollment

Additional duties as required

Qualification

IT Service Desk experienceMicrosoftMac supportEndpoint device managementIT service management toolsBasic scripting knowledgeCustomer serviceLearn technologiesTeamwork

Required

4 years of IT Service Desk experience

Demonstrate technical proficiency providing Microsoft and Mac desktop and network support

Experience supporting common software products, such as Windows/Mac operating systems, Office365, Active Directory, VPN, Antivirus, and Okta

Experience with using and supporting IT service management tools, like Jira, and knowledge of best practices (ITIL)

Experience with endpoint device management solutions (JAMF, Intune)

Ability to work independently and as part of a team

Ability to troubleshot under pressure, handle multiple priorities, while providing exemplary customer service and professional demeanor

Ability to learn new technologies and skills

Basic scripting knowledge

Preferred

Certification such as CompTIA A+, CompTIA Net+, ITIL, and Microsoft 365 are a plus

Benefits

Ability to work remotely

Excellent health benefits that begin on your first day of employment

$100 monthly fitness allotment, a tuition reimbursement program, and enhanced mental health resources

401(k) plan with generous company match, and annual profit sharing contribution (subject to company performance)

PTO, Floating Holidays, Wellness Day Off, Birthday Day Off, and more!

Company

Business Wire

Glassdoor2.6

Business Wire is a well-respected global news source for press releases, photos, multimedia, and regulatory filings. It is a sub-organization of Berkshire Hathaway.

Founded in 1961

San Francisco, California, USA

501-1000 employees