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Brilliant Earth · 1 day ago

Jewelry Consultant

Scottsdale, AZ

Full-time

Onsite

New Grad, Entry Level

Brilliant Earth is a company committed to cultivating a more transparent, sustainable, and compassionate jewelry industry. As a Jewelry Consultant, you will provide exceptional customer experiences, guiding clients through the purchasing process and managing sales leads in a fast-paced environment.

CommunitiesJewelryLifestyleSocial Media

Responsibilities

Utilize sales strategies and deep product knowledge to guide customers through multiple purchasing decisions via appointments and walk-in consultations, creating memorable and personalized experiences for each customer

Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high-quality product

Proactively greet, check-in, and assist customers in the purchasing process, creating a memorable, one-on-one customer experience

Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries

Call customers to confirm showroom appointments and answer any pre-appointment questions

Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience and your sales performance

Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security

Open and/or close the showroom and waiting area

Use our ERP system to manage your tasks and communicate cross-functionally

Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry

Qualification

Sales strategiesProduct knowledgeCustomer experienceCommunicationCollaboration

Required

Ability to work a full-time schedule that includes weekend days

Utilize sales strategies and deep product knowledge to guide customers through multiple purchasing decisions via appointments and walk-in consultations

Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets

Proactively greet, check-in, and assist customers in the purchasing process

Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries

Call customers to confirm showroom appointments and answer any pre-appointment questions

Review customer feedback surveys and online reviews

Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests

Open and/or close the showroom and waiting area

Use our ERP system to manage your tasks and communicate cross-functionally

Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry

A passion for the customer

A drive to exceed goals

Attention to detail