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HCA Healthcare · 1 day ago

Patient Logistic Center Dispatch Coordinator

Tamarac, FL

Full-time

Onsite

Entry, Mid Level

2+ years exp

HCA Healthcare is committed to caring for patients with purpose and integrity. The Patient Logistic Center Dispatch Coordinator is responsible for coordinating ambulance transport requests, ensuring timely and appropriate medical transportation, and facilitating patient transfers while maintaining compliance and documentation.

BiotechnologyHealth CareHospitalMedicalPrimary and Urgent Care

H1B Sponsor Likely

Responsibilities

Functions as both the Lead Dispatcher and CDT agent when delegated as such

Provides administration of all aspects of the TCC department in order to ensure organizational mission and objectives are met

Assists in hiring and maintaining appropriate staffing levels and utilization of personnel and ensure the highest quality of professional skill

Works closely with the Assistant Nurse Manager and Manager of Operations to collect, correlate, analyze and interpret operational data to better support staffing and PLC needs

Performs all transfer center functions, including centralized patient placement, in a timely, customer centered professional manner with the aid of a computer database consisting of facility service profiles approved clinical protocols, established patient care protocols, and healthcare information

Transports coordination specific to the transfer of patients and discharges from HCA facilities

Coordinates transfer of emergent, urgent and elective patients to a final destination facility from all potential referral sources to include but not limited to hospitals, clinics, post-acute centers, and physician offices via a telephone call to initiate acceptance and expedite decision making relative to a potential transfer

Follows specific protocols, policies, procedures, and utilize established resources to safely place patients at facilities

Works collaboratively with team members ensuring appropriate patient transportation

Establishes and maintains a high degree of awareness and knowledge of hospitals' medical staff, services, and special programs

Exhibits and models exceptional customer relationship behaviors, including telephone and personal contact with all of the call center' customer groups (i.e. physicians and their office staffs, callers, and fellow employees)

Maintains professionalism and customer-centric communication with challenging callers

Ensures patient placement functions for timely bed placement, appropriate bed assignment, and to provide accurate patient information to assist with the development of an initial plan of care

Ensures accurate and concurrent data collection and maintenance in both patient record and center workflow systems

Shows proficiency in navigating and documenting in multiple technology platforms and other call and office-oriented systems as needed

Qualification

EMT CertificationEMD CertificationDispatch ExperienceClinical ExperienceMulti-taskingCustomer ServiceCommunication SkillsTeam Collaboration

Required

Minimum 2 years of clinical or hospital experience

EMS or Dispatch Experience Required

EMT (Emergency Medical Technician Certificate, EMD (Emergency Medical Dispatcher) Certificate Required or approved equivalent

Preferred

highly preferred ED and acute hospital experience

Supervisory Experience Preferred

Call Center/Transfer Center experience Preferred

Associate Degree or higher preferred

Benefits

Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.

Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.

Free counseling services and resources for emotional, physical and financial wellbeing

401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)

Employee Stock Purchase Plan with 10% off HCA Healthcare stock

Family support through fertility and family building benefits with Progyny and adoption assistance.

Referral services for child, elder and pet care, home and auto repair, event planning and more

Consumer discounts through Abenity and Consumer Discounts

Retirement readiness, rollover assistance services and preferred banking partnerships

Education assistance (tuition, student loan, certification support, dependent scholarships)

Colleague recognition program

Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)

Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Company

HCA Healthcare

Glassdoor3.3

HCA Healthcare provides medical education and healthcare services in locally managed facilities. It is a sub-organization of North Florida Endoscopy Center.

Founded in 1968

Nashville, Tennessee, USA

10001+ employees

https://hcahealthcare.com/

H1B Sponsorship

HCA Healthcare has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (2)

2022 (2)

2020 (1)