STAND 8 Technology Consulting ยท 1 day ago
Desktop Support Analyst (L2)
Burbank, CA
Contract
Onsite
Senior Level
$30/hr - $35/hr
5+ years expSTAND 8 Technology Consulting provides end-to-end IT solutions to enterprise partners across the United States. The Desktop Support Analyst (L2) role involves providing hands-on Level 2 desktop and workplace technology support, troubleshooting technical issues, and ensuring the seamless operation of end-user technology across various platforms.
Information ServicesInformation TechnologyIT InfrastructureIT Management
Responsibilities
Deliver end-user support for workplace technology, including troubleshooting and resolving issues, applying upgrades and patches, installing new software, and providing general Q&A across various devices such as PCs, Macs, smartphones, tablets, and peripherals
Set up new workplace devices for end users, including PCs, Macs, peripherals, smartphones, tablets, etc
Investigate workplace solutions when standard options are unavailable and collaborate with the Technical Lead for approval
Assist with office relocations, including disconnecting and reconnecting computers and peripherals
Coordinate and prioritize office moves with the Client Services Manager
Escalate high-priority and complex tickets to the Technical Lead and/or Client Services Manager
Serve as a liaison between internal teams and Subject Matter Experts until issues are resolved
Perform PC refresh activities for Windows and Mac hardware
Conduct pre-site surveys and identify requirements for hardware or software procurement
Image, configure, and install replacement computers
Update asset management records for all deployed and decommissioned equipment
Ensure retired devices are encrypted and ready for disposal
Qualification
Required
At least 5 years of recent experience providing Level 2 direct end-user support for a large enterprise in a Microsoft Windows and Apple Macintosh environment
Strong understanding of network protocols and configuration requirements
Proficient in both Windows and Mac operating systems
Experienced with iPhone/iPad and Android mobile devices
Excellent communications with customers and stakeholders
Superb customer service skills and ability to defuse technical issues
Proactive approach to problem solving
Exceptional reliability and accountability to get the job done
Ability to lift 50 pounds, and bend down under desks
Work indoors and outdoors in various weather and temperature conditions
Support multiple locations, requiring walking and driving to different sites as part of the daily support model
Valid CA Driver's License
Flexible schedule
Preferred
Integrity: Uphold ethical standards and treat everyone with respect
Innovation: Foster a creative environment that encourages new ideas
Collaboration: Value teamwork and collective intelligence
Forward-Thinking: Embrace a pioneering spirit to drive future advancements
Responsibility: Take ownership and accountability for actions and decisions
Benefits
Medical coverage and Health Savings Account (HSA) through Anthem
Dental/Vision/Various Ancillary coverages through Unum
401(k) retirement savings plan
Paid-time-off options
Company-paid Employee Assistance Program (EAP)
Discount programs through ADP WorkforceNow
Company
STAND 8 Technology Consulting
STAND 8 is a global technology consulting and staffing leader that helps businesses transform and scale through tailored IT solutions.
201-500 employees
H1B Sponsorship
STAND 8 Technology Consulting has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (5)
2022 (3)
2020 (6)
Funding
Current Stage
Growth StageLeadership Team
Quinn Fillmon
Founder and CEO
Recent News
2025-10-01
2025-01-10
Company data provided by crunchbase