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AMERICAN SYSTEMS · 1 day ago

Third Party Oversight Developer - Remote

United States

Full-time

Remote

Senior Level

$130K/yr - $155K/yr

5+ years exp

AMERICAN SYSTEMS, now with Epsilon, Inc., is seeking a Third Party Oversight Developer to join their dynamic team. The role involves providing oversight, analysis, testing, and integration support for ServiceNow applications developed by third-party vendors, ensuring compliance with platform standards and best practices.

GovernmentInformation Technology

Comp. & Benefits

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Provide expert-level oversight, analysis, testing, and integration support for ServiceNow applications and workflows developed by third-party vendors and customer teams, ensuring alignment with platform standards, OOB best practices, and enterprise governance requirements

Perform governance and oversight for all third-party developed ServiceNow workflows

Conduct code analysis to identify conflicts, collisions, and deviations from best practices

Guide third-party developers toward maximizing out-of-the-box (OOB) functionality

Execute smoke testing and validation of received code/configurations

Validate 508 compliance with customer accessibility office

Coordinate with customer Cyber offices for security approvals

Execute and report on ServiceNow ATF results

Promote code through environments (Dev → Test → UAT → Production)

Support customer UAT processes and provide hands-on assistance during testing

Represent third-party projects in customer change/release management processes

Facilitate knowledge transfer sessions from third-party developers to customer staff

Provide Level 1 and Level 2 support for integrated third-party solutions

Configure incident/problem reports and SLA tracking

Qualification

ServiceNow developmentAutomated Test Framework (ATF)Code validationIntegration testingCyber security approval508 accessibility complianceChange management participationCode review methodologiesThird-party oversightCustomer supportGovernance experienceFederal government experienceServiceNow certifications

Required

Must pass Federal Background Investigation (MBI) / Moderate Risk Level Tier 2, Public Trust

Must be U.S. Citizen or Lawful Permanent Resident with a minimum of 3 consecutive years of U.S. residency from date of legal entry

Must pass federal tax compliance screening

Minimum 5 years ServiceNow development experience

Minimum 2 years in Federal government environments

Must have verifiable recent (within past 3 years) hands-on experience delivering enterprise service management solutions in the IRS operational environment or an equivalent federal environment of comparable scale, governance, and compliance complexity

Demonstrated experience overseeing third-party development and integration projects

Knowledge of code validation, ATF testing, and release management processes

ServiceNow development (Business Rules, Script Includes, UI Actions, Client Scripts)

Automated Test Framework (ATF) creation and execution

Code review and conflict detection methodologies

Integration testing and validation

508 accessibility compliance testing

Cyber security approval processes (ATO, FISMA)

Customer change management and CAB/ARB participation

Required Certifications: ServiceNow Certified System Administrator (CSA)

Required Certifications: ServiceNow Certified Implementation Specialist (CIS) for applicable domains: ITSM, ITOM, HRSD, HAM/SAM