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CLS Living · 1 day ago

Centralized Accounts Manager

Austin, TX

Full-time

Onsite

Mid Level

3+ years exp

CLS Living is committed to delivering an unparalleled resident experience and fostering an exceptional workplace environment. The Centralized Accounts Manager serves as a key liaison between property teams and corporate accounting, blending financial insight and operational support to ensure accuracy and client satisfaction across multiple assets.

Real Estate

Diversity & Inclusion

Responsibilities

Serve as the primary point of contact for assigned properties, ownership groups, and internal stakeholders

Build and maintain strong working relationships with General Managers, Regional Leadership, and Support Teams

Partner with on-site operations to support asset performance, identify opportunities, and ensure goals are achieved

Help implement and improve systems, procedures, and standards to enhance operational efficiency and reduce expenses

Maintain open and effective communication with the General Manager to support smooth property operations

Provide timely, proactive communication to clients and internal teams regarding property performance, occupancy, and revenue

Assist with any additional duties as needed to support the team and property success

Oversee daily financial activities, including rent posting, collections, and resident account reconciliation to ensure timely revenue recognition and cash flow

Ensure all revenue is accurately recorded and received—getting money in the door efficiently while maintaining accuracy and compliance

Oversee collections and ensure delinquencies remain below 1% of total income

Maintain accurate resident ledgers and ensure all financial transactions are correctly reflected in property management software (e.g., Entrata)

Monitor delinquency and manage the full eviction process for current and former residents, coordinating with property teams, third-party vendors, and local counsel to ensure consistency and compliance

Has an understanding of company policies, property lease contracts, and state and local laws regarding the delinquency and eviction process for their assigned portfolio

Oversees FMO process, including dispute resolution, to ensure security deposits are assessed and applied to the resident’s final ledger in Entrata

Ensure all lease, resident, and financial data, notes, and documentation are accurate and up to date in Entrata

Collaborate with Leasing, Operations, and Maintenance teams to streamline workflows, resolve discrepancies, and maintain operational consistency

Assist with audits, acquisitions, and property transitions as needed

Identify and help implement process improvements to strengthen centralized services' efficiency and standardization

Provide first-class service to residents, prospects, parents, and community partners

Promote a welcoming, professional office environment that reflects the CLS Living brand and values

Communicate professionally and empathetically to resolve escalated resident or parent account concerns

Model CLS Living’s core values of Service, Accountability, and Collaboration in all interactions

Work cross-functionally to ensure stakeholder expectations are met and exceeded

Prepare and present concise reports on assigned asset performance, occupancy, collections, and overall financial health

Analyze monthly reporting to track trends and make recommendations to optimize portfolio performance

Maintain a high level of competence and confidence when discussing property performance with leadership, clients, and other internal partners

Provide data-driven insights and recommendations to help improve revenue, efficiency, and resident satisfaction

Qualification

EntrataProperty managementCustomer serviceFinancial oversightTeam buildingCommunication skillsProblem-solvingCollaboration

Required

Bachelor's degree and/or 3-5 years of experience in property management or student housing operations

Experience with Entrata required

Excellent written and verbal communication skills with a strong focus on customer service and collaboration

Ability to manage multiple priorities and deadlines in a fast-paced, dynamic environment

Proven ability to work cross-functionally with on-site teams, centralized services, and ownership groups

Proven customer service proficiency, ensuring resident satisfaction while enforcing financial policies, resolving disputes, and managing collections with professionalism and compliance