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Sentara Health · 1 day ago

Customer Service Rep CAC - Blue Ridge/Remote

United States

Full-time

Remote

Entry Level

1+ years exp

Sentara Health is a healthcare organization that is seeking a Customer Service Representative for their Blue Ridge team. This full-time remote role focuses on providing member and patient support by handling inquiries related to eligibility, benefits, claims, and billing, ensuring an excellent experience through effective communication and problem-solving.

Hospital & Health Care

H1B Sponsor Likely

Responsibilities

Handles all aspects of member/patient support, focusing on timely research and resolution of telephone inquiries

Manages incoming calls to address questions about member eligibility, plan prescription benefits, and claim payment issues

Resolves patient service needs such as updating billing information, establishing payment plans, resolving payment inquiries, and scheduling

Qualification

Customer service experienceCRM/EMR proficiencyCommunication skillsDe-escalation skillsHIPAA complianceProblem-solving skillsHigh call volume managementService-oriented mindsetAccurate documentation

Required

High school diploma or equivalent (Required)

1+ year of customer service experience (healthcare or contact center environment preferred)

Experience assisting callers with eligibility/benefits, claims/payment resolution, billing updates, payment plans, and appointment scheduling

Proficiency with CRM/EMR or call-tracking systems; accurate call documentation and follow-through

Strong communication, de-escalation, and problem-solving skills; ability to manage a high call volume and meet performance KPIs

Commitment to accuracy, confidentiality, and HIPAA/privacy compliance

Preferred

1+ year of customer service experience (healthcare or contact center environment preferred)

Benefits

Medical, Dental, Vision plans

Adoption, Fertility and Surrogacy Reimbursement up to $10,000

Paid Time Off and Sick Leave

Paid Parental & Family Caregiver Leave

Emergency Backup Care

Long-Term, Short-Term Disability, and Critical Illness plans

Life Insurance

401k/403B with Employer Match

Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education

Student Debt Pay Down – $10,000

Reimbursement for certifications and free access to complete CEUs and professional development

Pet Insurance

Legal Resources Plan

Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.

Company

Sentara Health

Glassdoor3.7

Sentara Health, an integrated, not-for-profit health care delivery system, celebrates more than 135 years in pursuit of its mission - "we improve health every day." Sentara is one of the largest health systems in the U.S.

Founded in 1988

Hampton Roads, VA, US

10001+ employees

http://www.sentara.com

H1B Sponsorship

Sentara Health has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (30)

2024 (7)

2023 (1)