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IBM · 1 day ago

Senior Director Professional Services - Americas

Austin, TX

Full-time

Hybrid

Director/Executive

10+ years exp

IBM is a leading technology company specializing in innovative solutions and services. The Senior Director of Professional Services will lead a global team to optimize service delivery, enhance client relationships, and drive the adoption of IBM technology to meet customer challenges.

Business DevelopmentBusiness Information SystemsCRMData ManagementSoftware

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Optimizing Processes and Resolving Issues: Working with the Delivery Consultants, Developers and Product Teams to optimize processes and resolve services delivery issues

Solution Documentation and sizing: Partnering with both pre and post sales delivery teams to document and size solutions for customers

Data-Driven Solutions for Opportunities: Championing new solutions based on data and delivery outcomes for untapped opportunities

Building Successful Relationships: Developing successful relationships with all levels internal and external to IBM- from engineers to CxOs- with experience of navigating challenging debate to reach health resolution

Self-Motivated Problem Solver: Demonstrating a natural bias toward self-motivation and initiative in addition to navigating data and people to find answers and presenting solutions

Qualification

Cloud-based application solutionsProfessional services deliveryEnterprise IT environmentsClient relationship managementData analysisTechnical implementationProject managementLeadershipCommunication skillsProblem-solving skillsInterpersonal skillsOrganizational skills

Required

10+ years leading teams and delivering cloud-based application solutions on time and within budget, while meeting revenue targets

Proven ability to thrive in fast-paced, technically complex environments

Executive-level consultative skills and partner management experience

Thought leadership in client engagements, with deep understanding of business challenges and solution configuration

Strong leadership across individual and engagement-wide scopes

High-level understanding of enterprise IT environments—organizational, business, and technical

Preferred

Exceptional client relationship and interpersonal skills

Deep knowledge and expertise in professional services delivery including portfolio, program and project management, risk, issue and change management

Proven track record of delivering professional services within scope, budget, and timeline

Excellent organizational, analytical, and problem-solving skills

Collaborative team player with strong communication and presentation abilities

Proficiency in packaged application software implementation

Experience leading client training, design, and knowledge transfer sessions both remotely and on-site

Demonstrated expertise in engaging senior management and executives

Knowledge of IT services and financial management: budgeting, cost allocation, CapEx/OpEx, and support operations

Operational expertise in IT infrastructure: data centers, networks, servers, virtualization, storage, and application lifecycle

Technical implementation experience with relational databases, large datasets, and iterative design processes

Degree in Engineering, Computer Science, MIS, Finance, or a related field

Company

IBM

Glassdoor4.1

IBM is an IT technology and consulting firm providing computer hardware, software, infrastructure, and hosting services.

Founded in 1911

Armonk, New York, USA

10001+ employees

http://www.ibm.com

H1B Sponsorship

IBM has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (3032)

2024 (3301)

2023 (2160)

2022 (1809)

2021 (1157)

2020 (2669)