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VARITE INC · 2 days ago

NICE CXone Developer

Plano, TX

Contract

Onsite

Senior Level, Lead/Staff

$52/hr - $57/hr

10+ years exp

VARITE INC is an award-winning minority business enterprise providing global consulting and staffing services. They are seeking an experienced NICE CXone Developer to design and implement cloud-based contact center solutions, focusing on NICE CXone Studio scripting and integrations.

Information Technology & Services

Growth Opportunities

Responsibilities

Design and develop IVR and ACD call flows using NICE CXone Studio, including scripts, actions, and custom logic

Build, test, and deploy CXone routing scripts, workflows, and automation processes

Configure and customize Omnichannel routing, WFM, Quality Management, and Analytics modules

Integration & API Work

Develop integrations using NICE CXone APIs, RESTful web services, and third-party connectors

Work with CRM platforms (Salesforce, ServiceNow, Zendesk, etc.) to integrate customer data flows

Ensure secure data transfer and compliance across systems

Platform Configuration

Configure users, skills, campaigns, call queues, and channel settings

Manage and optimize contact center KPIs, routing strategies, and reporting dashboards

Support workforce schedules, QM evaluations, and performance analytics

Maintenance & Support

Troubleshoot CXone platform issues, script errors, API failures, and routing logic

Perform system updates, enhancements, and ongoing optimizations

Collaborate with cross-functional teams (Ops, QA, Network, Product)

Documentation & Best Practices

Create technical documentation for scripts, integrations, and platform configurations

Ensure solutions follow industry best practices for scalability, reliability, and security

Qualification

NICE CXone platformNICE Studio scriptingREST APIsJavaScriptOmnichannel Contact CenterCRM integrationCloud technologiesAnalytical skillsTroubleshooting skillsWFMQMTelephony systemsAutomation tools