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Birlasoft · 1 day ago

Program Director – CX

Houston, TX

Full-time

Onsite

Director/Executive

10+ years exp

Birlasoft is a global leader in Cloud, AI, and Digital technologies, seeking an experienced Program Director to lead a large-scale Customer Experience Transformation Program. This role involves overseeing the implementation of Oracle Cloud Applications and ensuring successful delivery of business outcomes through effective governance and stakeholder engagement.

Software

H1B Sponsor Likely

Hiring Manager

Antesh Rao

Responsibilities

Lead the CX transformation program across multiple business units and geographies

Drive the implementation and integration of Oracle Cloud ERP, Oracle EBS, JD Edwards, and Oracle CPQ

Oversee end-to-end integration strategy, ensuring seamless data flow and process alignment across systems

Collaborate with cross-functional teams including IT and business stakeholders

Establish and maintain robust program governance structures, including steering committees, risk management, and reporting frameworks

Manage program budgets, resource allocation, and timelines to ensure on-time and on-budget delivery

Facilitate effective stakeholder communication and alignment across executive leadership, business users, and technical teams

Ensure data quality and master data governance across systems and geographies

Apply Agile principles to manage iterative delivery, sprint planning, backlog grooming, and continuous improvement

Foster a culture of collaboration, transparency, and accountability within Agile teams

Identify and mitigate risks proactively, ensuring program resilience and adaptability

Provide leadership and mentorship to project managers and workstream leads

Qualification

Oracle Cloud ApplicationsAgile Project ManagementEnterprise System IntegrationsOracle E-Business SuiteJD Edwards (JDE)Oracle CPQCRM PlatformsPMP CertificationLeadership SkillsCommunication SkillsOrganizational Skills

Required

10+ years of experience in program/project management, with at least 5 years in leading large-scale transformation programs

Proven experience with Oracle Cloud Applications (ERP), Oracle EBS, and JD Edwards (JDE)

Hands-on experience with Oracle CPQ implementation and integration

Strong understanding of enterprise system integrations, middleware, and data synchronization across platforms

Solid experience in Agile Project Management, including working with Scrum, Kanban, or SAFe frameworks

Working knowledge of CRM platforms (e.g., Microsoft Dynamics 365, Salesforce) is a strong advantage

Demonstrated ability to manage complex stakeholder environments and drive consensus

Excellent communication, leadership, and organizational skills

PMP, PgMP, or Agile certifications (e.g., PMI-ACP, Certified ScrumMaster, SAFe Agilist) preferred

Preferred

Familiarity with eCommerce platforms such as Magento is a plus

Ability to operate in a fast-paced, matrixed environment with global teams

Strategic thinker with a hands-on approach to execution

Company

Birlasoft

Glassdoor3.6

Founded in 1995, Birlasoft is a Global IT Services provider and part of the 150 year old, multi-billion dollar CK Birla Group.

Founded in 1995

Noida, Uttar Pradesh, IND

10001+ employees

http://birlasoft.com

H1B Sponsorship

Birlasoft has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (195)

2024 (202)

2023 (180)

2022 (250)

2021 (259)

2020 (262)