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Consumers Energy · 1 day ago

Desktop Support Specialist

Jackson, MI

Contract

Onsite

Entry, Mid Level

$26/hr - $30/hr

2+ years exp

Consumers Energy is seeking a Desktop Support Specialist to provide technical support to staff and customers on software systems. The role involves troubleshooting desktop PC problems, overseeing device lifecycle, and ensuring timely responses to client requests.

Utilities

H1B Sponsor Likely

Hiring Manager

Mary Brown

Responsibilities

Provides technical support to staff and customers on software systems by installing and configuring software and hardware products and maintaining knowledge documentation

Oversee device lifecycle from beginning to end

Troubleshoots desktop PC problems

Responds and follows-up on internal and external customer support problems

Able to troubleshoot and resolve networking errors with DNS, DHCP, TCP/IP, VPN, etc

Assists with IT Asset Management responsibilities, which include updating and modifying asset records

Performs diagnostics, analysis, repairs, or replacement hardware for PC’s, laptops, and printers

Ensures equipment is properly maintained and patched

Follows set policies and procedures when assisting clients to ensure proper handling of requests

Provides timely responses to client and management requests

Monitors the Client Support ticket queue to ensure that tickets are addressed in a timely manner

Other non-essential duties as assigned or may be necessary

Configures pcs, phones and tablets for network access, Office Products, and printers

Configures and maintains network printers to ensure security configurations are installed and maintained

Retrieves equipment from departures to be re-imaged, reassigned, and updated in inventory

Works with other groups to resolve technical problems

Assists end-users and IT specialists by phone and email with second-level technical support; works to resolve incidents at the Tier II level

Contributes knowledge and updated information to maintain the Help Desk SOPs and Training manuals for Tier I and Tier II support

Provides walk-in support to end users, supporting hardware and software issues

Re-images desktops and laptops, as needed, and deploys new equipment to end users

Loads computer devices for new hires, device reassignments, and device refresh both Corporate and Field Worker

Works with IT Asset Management on stock room inventories by maintaining and tracking inventory at our build locations

Qualification

Troubleshooting networking errorsMicrosoft SCCMMicrosoft IntuneActive DirectoryComputer NetworkingMicrosoft OfficeCommunication skillsProblem-solving abilityOrganizational skills

Required

Able to troubleshoot and resolve networking errors with DNS, DHCP, TCP/IP, VPN, etc

Assists with IT Asset Management responsibilities, which include updating and modifying asset records

Performs diagnostics, analysis, repairs, or replacement hardware for PC's, laptops, and printers

Ensures equipment is properly maintained and patched

Follows set policies and procedures when assisting clients to ensure proper handling of requests

Provides timely responses to client and management requests

Monitors the Client Support ticket queue to ensure that tickets are addressed in a timely manner

Configures pcs, phones and tablets for network access, Office Products, and printers

Configures and maintains network printers to ensure security configurations are installed and maintained

Retrieves equipment from departures to be re-imaged, reassigned, and updated in inventory

Works with other groups to resolve technical problems

Assists end-users and IT specialists by phone and email with second-level technical support; works to resolve incidents at the Tier II level

Contributes knowledge and updated information to maintain the Help Desk SOPs and Training manuals for Tier I and Tier II support

Provides walk-in support to end users, supporting hardware and software issues

Re-images desktops and laptops, as needed, and deploys new equipment to end users

Loads computer devices for new hires, device reassignments, and device refresh both Corporate and Field Worker

Works with IT Asset Management on stock room inventories by maintaining and tracking inventory at our build locations

Excellent communication skills both written and verbal

Ability to recognize, analyze, and solve a variety of problems

Ability to analyze, organize, and prioritize work while meeting multiple deadlines

Proficient in Microsoft Office applications

Proficient with Microsoft SCCM, Microsoft Intune

Familiar with Active Directory

Familiar with Computer Networking

Associate Degree in Computer Information Systems (Required)

2 - 4 years Relevant experience (Required)

Benefits

Medical

Dental

Vision

401K (provided minimum eligibility hours are met)

Company

Consumers Energy

Glassdoor3.0

We are Consumers Energy, Michigan’s energy provider and the career destination for driven professionals serious about service.

Founded in 1886

Jackson, Mississippi, USA

5001-10000 employees

https://www.consumersenergy.com/community/foundation

H1B Sponsorship

Consumers Energy has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (12)

2024 (8)

2023 (3)

2022 (17)

2021 (13)

2020 (12)