isolved · 3 weeks ago
Project Support Specialist
Dubuque, IA, USA, 52003
Full-time
Onsite
New Grad, Entry Levelisolved is an employee experience leader, providing intuitive, people-first Human Capital Management technology. The Project Support Specialist handles escalated customer support cases, ensuring high client retention through superior service and resolving complex payroll and Human Capital Management inquiries.
Employee BenefitsFinancial ServicesHuman ResourcesProfessional ServicesSaaSSoftware
Responsibilities
Maintains a high rate of client retention through superior customer service, assisting clients, and customer service representatives, with solutions to complex problems
Establish and maintain a positive working relationship with clients and coworkers to promote a quality service image
Research and resolve payroll and Human Capital Management related questions in the assigned areas of payroll, payroll tax, and, where applicable, isolved Time, Benefits, Performance, and General Ledger
Handles a high volume of internal cases/tickets via our CRM and must be comfortable speaking to various client audiences ranging from business owners, Administrators, Directors, etc
Advises clients, and customer service representatives, on how to fully utilize the Human Capital Management platform
Aligns work and attitude to our core values: Accountability, Collaboration, Trust
Other projects as assigned
Shifts may be from 7 a.m. 7 p.m. local time
Qualification
Required
Maintains a high rate of client retention through superior customer service, assisting clients, and customer service representatives, with solutions to complex problems
Establish and maintain a positive working relationship with clients and coworkers to promote a quality service image
Research and resolve payroll and Human Capital Management related questions in the assigned areas of payroll, payroll tax, and, where applicable, isolved Time, Benefits, Performance, and General Ledger
Handles a high volume of internal cases/tickets via our CRM and must be comfortable speaking to various client audiences ranging from business owners, Administrators, Directors, etc
Advises clients, and customer service representatives, on how to fully utilize the Human Capital Management platform
Aligns work and attitude to our core values: Accountability, Collaboration, Trust
Other projects as assigned
Shifts may be from 7 a.m. 7 p.m. local time
Preferred
Bachelor's degree preferred, but not required
FPC, CPP, and/or SHRM certifications preferred but not required
Experience in payroll, payroll tax and possibly benefits, general ledger
Excellent time management skills and the ability to prioritize projects without leaving the customer at risk
Ability to adapt to multiple channels of customer inquiries (phone, tickets, email)
Ability to maintain a positive attitude under challenging circumstances
Clear communication skills and the ability to instruct clients with both verbal and written instructions
In depth knowledge isolved functionality in an assigned, specific area of support
Excellent interpersonal skills
Company
isolved
isolved is an employee experience leader, providing intuitive, people-first HCM technology.
Founded in 1986
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$350MKey Investors
Goldman Sachs Alternatives
2025-08-08Secondary Market· $350M
2011-09-20Private Equity
Leadership Team
James Norwood
Non Executive Board Director
Recent News
24-7 Press Release Newswire
2025-10-17
Company data provided by crunchbase