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CSC · 1 day ago

Client Service Representative

Chicago, IL

Full-time

Onsite

Mid, Senior Level

$35K/yr - $53K/yr

5+ years exp

CSC is a company dedicated to providing exceptional service and solutions to other businesses. They are hiring a Client Service Representative to work directly with customers, managing inquiries and providing professional support to enhance business operations.

ConsultingLegal

No H1B

Hiring Manager

Lauren Esposito

Responsibilities

Build relationships with our clients to better understand their unique needs and concerns

Research, analyze, review, and process legal documents

Fulfill requests and answer questions for internal and external customers via phone or electronically

Provide excellent customer service to both internal and external clients

Manage customer portfolios and organize workflow to meet customers’ time frames and demands

Data entry of client information, electronic filing, and retrieval of documents

Navigate between multiple databases quickly and accurately

Recommend process improvements where applicable

Maintain and grow existing customer business by providing outstanding service and by recognizing and proactively offering appropriate services

Qualification

Customer service experienceMS Office proficiencySalesforce experienceResearch skillsAgilityProblem-solving skillsAttention to detailTime-management skillsVerbal communicationWritten communicationFlexibility

Required

At least 5 years of experience working in a business to business customer service or administrative capacity

Energetic self-starter who thrives in a fast-paced, team-oriented environment

Attention to detail and accuracy

Strong research skills

Strong prioritization and time-management skills

Flexibility and agility, with the ability to multitask

Problem-solving skills

Strong computer skills and proficiency in MS Office, Word, and Excel

Excellent verbal and written communication skills

Candidates for this position must be eligible to work without sponsorship

Preferred

Salesforce experience a plus

Company

CSC

Glassdoor3.2

CSC is the world’s leading provider of global business administration and compliance solutions, specialized administration services to alternative asset managers across fund strategies, capital markets transactions in public and private markets, domain name system management and digital brand and fraud protection, and corporate tax software solutions.

Founded in 1899

Wilmington, Delaware, USA

5001-10000 employees