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Essintial Enterprise Solutions · 1 day ago

SITA Airport Technician

Atlanta, GA

Full-time

Onsite

Entry, Mid Level

2+ years exp

Essintial Enterprise Solutions is seeking a SITA Airport Technician to provide field operations support at an airport. The role involves ensuring the functionality and maintenance of IT equipment and services for both internal and external customers, while maintaining high levels of customer service and communication.

Asset ManagementData CenterEnterpriseHardwareInformation ServicesIT InfrastructureLogisticsProfessional ServicesProject Management

No H1B

Security Clearance Required

Responsibilities

Ensure the correct functioning and maintenance of all internal and external customer IT equipment and services

Act as the customer SPOC and co-ordinate the scheduling of the onsite intervention with customers, internal resolver groups, and the Service Desk

Maintain the highest level of customer service

Ensure proper communication channels are utilized to resolve incidents within the prescribed SLA

Carry out local repairs of faulty equipment and services to the highest standards and co-ordinate the resolution with the appropriate resolver group

Qualification

Onsite support experienceHardware installationPC repairsCustomer serviceProfessional demeanorSafety proceduresEthical behavior

Required

Must have dealt directly with external customers delivering to SLAs

Must be familiar with hardware install and repairs

Flexibility to adapt to changing needs of customers and contracts supported

Maintain a calm and professional demeanor at all times

Familiarity with safety procedures and anti-static precautions

Professional appearance, attitude and ethical behavior required

MUST be able to pass a stringent background investigation and fingerprint check (Employment in this position is dependent upon the ability to pass these background checks)

Minimum 2 years of experience in onsite support activities and repairs of PCs, Printers, and LAN, WAN equipment