ModSquad ยท 1 day ago
Remote Customer Support: Inbound Phone Calls - Property Taxes - Seasonal - 1/2026
United States
Full-time
Remote
New Grad, Entry LevelModSquad is seeking experienced and passionate Customer Service Representatives to join their fully remote team. The role involves assisting customers with inquiries related to property taxes, providing guidance on assessments and appeal options while ensuring a supportive customer experience.
ConsultingCustomer ServiceDigital MediaInternetOutsourcingSecuritySocial MediaSocial Media ManagementSoftware
Responsibilities
Respond to customer inquiries through phone and email in a professional, timely manner
Actively listen and communicate with empathy to ensure customers feel heard and understood
Provide accurate, detailed, and timely resolutions to customer questions
Escalate issues appropriately when necessary
Stay informed about task updates and policy changes to maintain accuracy
Meet and maintain established performance metrics
Qualification
Required
Friendly, helpful, and upbeat communication style
Strong problem-solving and critical thinking abilities
Excellent organizational and multitasking skills in a fast-paced environment
Exceptional grammar and written communication skills
Dedicated laptop or desktop computer running Windows 11 or macOS Sequoia/Tahoe
Willingness to install ModSquad security systems on computer and mobile phone
Stable broadband internet (50 Mbps or higher)
8 GB RAM or greater
Preferred
Prior experience with property taxes is a plus
Dual monitors highly recommended
Company
ModSquad
ModSquad is a digital engagement company that offers moderation, customer support, community management and social media services.
Founded in 2007
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Amy Pritchard
CEO
David Wohlwend
Senior Vice President of Finance and Accounting
Company data provided by crunchbase