Infosoft, Inc. ยท 1 day ago
Service Coordinator II
Austin, TX
Full-time
Hybrid
Entry, Mid Level
$25/hr - $25/hr
2+ years expInfosoft, Inc. is seeking a Service Coordinator II for their Building Automation division. The role involves effectively quoting, coordinating, and scheduling on-site service activities to meet customer expectations while delivering high-quality service.
ConsultingDeliveryHuman ResourcesInformation Technology
Hiring Manager
Garima Rawat
Responsibilities
Serves as the main point of contact for all service customers to ensure expectations are being met. Proactively follows up with customers regarding schedule planning and after completion of service visits to ensure a high level of satisfaction with the quality of work received
Handles decisions regarding the scheduling and movement of manpower and material. Schedules and dispatches field labor force to meet customer requests and expectations based upon the nature of the call, urgency, contractual obligation, available resources, and customer needs
Ensures all service requests and dispatches are well documented, coordinated, prioritized, and organized. Reviews, processes, and distributes all service documentation, including service orders, timesheets, packing slips, purchase orders, accounts payable vouchers, MTO's and/or RMTRs as assigned
Assists in processing credit memos and collections. Assists in project profitability through cost containment procedures and processes. Maintains timely setup and completeness of related job folders as assigned
Utilizes, maintains, and updates all employee, service call, and customer information in SAP
Utilizes, where appropriate, all features, including but not limited to service reporting, time stamping, etc. May be responsible for non-installed parts sales, including processing orders, pricing, and invoicing
Qualification
Required
High School diploma or state-recognized GED
Good organizational, interpersonal, verbal, and written communication skills
Knowledgeable in Microsoft Office and business software systems (i.e., SAP)
Typically 2-5 years of successful experience in the area of responsibility and successful demonstration of Key Responsibilities and Knowledge as presented above
Preferred
Technical school or Associate's degree (2 years)
Familiarity or experience with building management systems, HVAC systems, Security Integration, and Lighting controls
Company
Infosoft, Inc.
Infosoft is an HR services company focused on recruiting talent and building teams throughout the US market.
201-500 employees
H1B Sponsorship
Infosoft, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (17)
2024 (37)
2023 (10)
2022 (14)
2021 (19)
2020 (23)
Funding
Current Stage
Growth StageCompany data provided by crunchbase