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TELUS · 1 day ago

Disability Assistant

United States

Full-time

Remote

Entry Level

2+ years exp

TELUS Health is a global-leading health and well-being provider focused on improving health outcomes. The Disability Assistant role involves communicating with claimants and clients regarding claims, processing claim documents, and following procedures to ensure timely handling of claims.

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Responsibilities

Answers incoming calls; assisting customers in how to apply for a leave of absence, short term disability or reporting an incidental absence through the Automated Reporting system

Processes incoming documents

Reviews and analyzes FMLA and STD documents received and determines if all necessary information has been provided to proceed with claim assignment / processing

Informs claimants of documentation required to process claims, required timeframes, and claims status either by phone, written correspondence and/or claims system when inquiry is received

Updates claim notes with appropriate claim and certification information

Assists Case Managers and Nurse Consultants as needed

Will follow all processes as laid out in the Standard Operating Procedures (SOPs), and/or as detailed in trainings/meetings

Other projects and tasks as assigned