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The George Washington University · 1 day ago

Manager, Academic Commons

Washington, DC

Full-time

Hybrid

Mid Level

$54K/yr - $78K/yr

4+ years exp

The George Washington University is seeking a Manager for the Academic Commons, an academic success community within GW Libraries and Academic Innovation. The Manager will oversee the Peer Tutoring Program, manage tutor recruitment and training, and handle administrative responsibilities related to the program.

Higher Education

No H1B

Responsibilities

Oversee the Academic Commons Peer Tutoring Program

Recruit, interview, and hire peer tutors in collaboration with faculty partners across the university

Provide high-quality training to the peer tutors in alignment with the College Reading and Learning Association certification requirements

Oversee course review sessions, including those offered in partnership with the Learning Assistant Program, through Academic Commons

Manage administrative aspects of the peer tutoring program, such as budgets, record keeping, data analysis, policy development, and program logistics

Maintain the International Tutor Training Program Certification ( ITTPC ) through the College Reading and Learning Association ( CRLA )

Develop, plan, and facilitate training sessions to support the continued professional development of peer tutors

Provide high-quality customer support to patrons and instill customer service into training programs and protocols

Collaborate with faculty, academic departments, and staff to recruit peer tutors

Collaborate with faculty associated with the Learning Assistant Program to offer highly effective course review sessions, track attendance, and provide accurate attendance reports

Hire, mentor, and supervise 30+ peer tutors throughout the academic year to provide high-quality tutoring sessions to student learners

Hire, mentor, and supervise 2 graduate students to manage operational needs of the Peer Tutoring Program and other functions within Academic Commons

Manage timekeeper responsibilities for all student-staff, including reviewing time entries, approving timecards, and managing time-off requests

Serve as the point person for the tutor scheduling system utilized to manage the Academic Commons Peer Tutoring program

Promote the Academic Commons Peer Tutoring Program to relevant campus partners, including (but not limited to) faculty, academic departments, and student groups

Develop and facilitate academic skills workshops to help students transition to and be successful in their college-level courses

Serve as a resource to other Academic Commons staff and programs, assisting in coverage and support as needed

Resolve complex issues requiring research or potential escalation to the Director, Academic Commons

Assist the Director, Academic Commons, with managing the budgetary needs of the Academic Commons Peer Tutoring Program

Represent the Director, Academic Commons, when the director is absent

Perform other work-related duties as assigned

Qualification

International Tutor Training Program CertificationCustomer supportProject managementExcel analysisPresentation softwareWritten communicationOral communicationOrganizational skillsAttention to detailMentoring

Required

High school diploma/GED plus 4 years of relevant professional experience, or a Bachelor's degree or higher in a relevant area of study. Degree must be conferred by the start date of the position

Excellent written and oral communication skills

Ability to perform analysis in excel and willingness to learn other analytical methods

Ability to use presentation and graphic design software

Excellent organizational skills, including attention to detail

Successful management or coordination of project/program/team

Previous experience working with a number of students or large groups