Community Manager - Discord Specialist - Multiple Projects jobs in United States
cer-icon
Apply on Employer Site
company-logo

ModSquad · 1 day ago

Community Manager - Discord Specialist - Multiple Projects

positionUnited States
timeFull-time
remoteRemote
seniorityEntry, Mid Level
date2+ years exp

ModSquad is a company that specializes in customer experience services, and they are seeking an experienced Community Manager with a passion for Discord. The role involves building and managing digital communities, creating content strategies, and engaging with clients and users across various platforms.

ConsultingCustomer ServiceDigital MediaInternetOutsourcingSecuritySocial MediaSocial Media ManagementSoftware
check
H1B Sponsor Likelynote

Responsibilities

Brainstorm activities, opportunities, and content to inspire or grow community (long term and campaign based)
Design and execute the weekly and quarterly content calendars and strategy plans
Create and report KPI’s to the development team, and build reports that showcase reason, trends, and opportunity
Manage and respond to customers through forum, website, and social media tools (native and third party)
Learn and explore new tools and platforms that improve workflow and client objectives
Work closely, efficiently, and effectively with the client and internal teams (communication is daily)
Develop practices and improvements, or build upon and help improve current methods of operation (from social media management and community management and improving social ROI, to engagement and content moderation and digital experience)
Handle occasional community crises or troubleshoot escalations

Qualification

Discord managementCommunity managementContent creationSocial media managementCreative writingEngagement strategiesProblem-solvingTime managementCommunication skillsOrganization skills

Required

Creative mind and deep understanding of online communities
Experience with Discord
Proactive, self-starter and independent contributor
Strong problem-solving, creative writing, and editorial skills
Strong communication skills
Engage confidently with internal and external partners on video and voice calls
Enjoy engaging and developing a broad range of people, communities, clients, and trends
Active and professional experience with forums, Discord, Reddit, Steam, etc
Ability to execute on community initiatives, measure results, and modify programs based on feedback
Excellent organization and time-management skills
Creative copywriter who understands the balance between professionalism and fun community initiatives
Knowledgeable and passionate about niche communities

Preferred

Minimum of 2 years in Social or Community management experience
Excellent verbal and written skills
Excited about social media and content creation
Experience managing ambassador/MVP programs
Knowledge of setting up third party filters and tools for moderation
Ability to program and manage Discord bots including MEE6

Company

ModSquad

twittertwittertwitter
Glassdoor3.6
company-logo
ModSquad is a digital engagement company that offers moderation, customer support, community management and social media services.
dateFounded in 2007
location
Sacramento, California, USA
people-size10001+ employees
web-link
http://modsquad.com/

H1B Sponsorship

ModSquad has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2022 (2)

Funding

Current Stage
Late Stage

Leadership Team

leader-logo
Amy Pritchard
CEO
linkedin
leader-logo
David Wohlwend
Senior Vice President of Finance and Accounting
linkedin
Company data provided by crunchbase