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HSBC · 1 day ago

VP, Global Program Manager

San Francisco, CA

Full-time

Onsite

Senior Level

HSBC is the world’s leading trade finance bank, and they are seeking a VP, Global Program Manager to manage Structured Trade Finance programs with Tech, Media, and Telecoms clients. The role involves leading client engagements, collaborating with various stakeholders, and driving sector engagement strategies to enhance client relationships and support business growth.

Financial Services

No H1B

Responsibilities

Lead our day-to-day transactional engagement with structured trade clients in the TMT sector. This will involve proactive management of receivables finance programs and structured finance programs across the portfolio

Collaborate with TMT Sales Managers to identify opportunities for expansion of existing programs and delivery of cross-sell opportunities that meet client needs

Operate as the primary point of contact for existing TMT clients on all transactional and programmatic queries, taking ownership of client identified issues and mobilizing internal stakeholders to deliver a resolution

Drive engagement with internal GTS and functional stakeholders to ensure efficient execution of structured trade transactions

Proactive engagement with Finance and other stakeholders to ensure balances, revenues and margins are correctly captured in financial reporting systems and collaborate to troubleshoot any issues identified

Collaborate with Sales, Implementation and Operations to ensure program structure and operational parameters are understood through the design, implementation and execution process

Act as primary contact point for GTS Operations for any transactional processing, revenue recognition or client behavioral issues and mobilize GTS and non GTS stakeholders as required

Proactively collaborate with CIB Coverage community regarding established programs, addressing Coverage questions and act as a primary contact point for relationships with structured trade facilities

Proactively collaborate with Supplier Engagement Managers to drive the timely expansion of existing supply chain finance programs

Effectively coordinate and collaborate with the HSBC team across geographies and functions to develop appropriate solutions, construct product proposals and sales pitches

Provide feedback to Product, Implementation, Sales and Operations based on client sentiment and input on the GTS proposition, the competitive landscape and specific requirements which help drive product enhancements/developments as appropriate

Formulate, support and drive sector engagement strategies, including participation in events, case studies, client testimonials, client planning and wallet sizing activities

Qualification

Trade finance expertiseClient portfolio managementData analytical skillsTechMediaTelecoms experienceRisk management knowledgeCustomer needs identificationCollaboration skillsCreative problem solving

Required

Client facing experience, preferably with experience of clients in Tech, Media or Telecoms sectors

Experience of managing a client portfolio and/or responsibility for a driving client cross-sell and satisfaction metrics, plus a proven sales record with strong data analytical skills

Deep understanding of trade finance and working capital solutions, market and competitive trends and sector based regulatory environment

Strong knowledge of the day-to-day Treasury and Procurement environment, particularly as it relates to working capital

Proven ability to collaborate with local, regional and global colleagues within and outside of GTS to deliver innovative solutions that address complex client challenges

Proven experience in managing large complex relationships in client facing roles, demonstrating an understanding of risk management, structures, credit, products, processes, in an individual contributor capacity

Proven ability to identify and meet customer needs by matching a broad range of products and services, and delivering creative and flexible customer solutions within a deadline