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Root Inc. · 1 day ago

Senior Product Analyst, Customer Experience

United States

Full-time

Remote

Mid, Senior Level

$110K/yr - $125K/yr

3+ years exp

Root Inc. is an innovative insurtech company aiming to revolutionize the car insurance industry through technology. The Senior Product Analyst in Customer Experience will deliver actionable insights to inform product strategy, monitor business trends, and analyze performance to enhance customer experiences.

AccountingAdviceFinancial ServicesProfessional Services

H1B Sponsor Likely

Responsibilities

Conduct exploratory research to identify opportunities to improve business outcomes

Design and conduct experiments (including AB tests) that maximize learnings for new product feature launches

Manage and enhance a suite of business intelligence frameworks and dashboards to unlock self-service capabilities among partners with varying degrees of technical proficiency

Proactively and consistently analyze the overall performance of our onboarding and policy holder experiences to identify trends, anomalies, or other potentially actionable insights

Identify opportunities to improve analytical methodologies or introduce new techniques to improve analytical deliverables

Partner closely with Product Managers, Engineers, and cross-functional stakeholders to identify knowledge gaps, influence roadmaps, and ensure data-informed decision-making across the product lifecycle

Qualification

SQLBusiness Intelligence softwareAnalytics experienceMathematics degreeMultitaskingProblem-solving skillsCommunication skillsDetail orientedWork ethic

Required

3+ years of work experience in analytics (prior insurance experience or web/funnel experience preferred)

Proficiency with SQL and BI software (Tableau, Mode, Power BI, etc.)

Bachelor's degree in Mathematics, Statistics, Engineering, Computer Science or another quantitative field

Superior problem-solving skills with ability to think strategically and innovatively

Exceptional written and oral communication; able to effectively collaborate with and present materials to Director and VP levels

Detail oriented; able to effectively multitask across multiple domains; consistently maintains rigorous documentation

Roll-up-the sleeves work ethic and “do-what-it takes” attitude to efficiently execute and drive results in a fast-paced work environment

Preferred

prior insurance experience or web/funnel experience

Company

Root Inc.

Glassdoor3.0

Root Inc. is disrupting the archaic, trillion-dollar insurance industry.

Founded in 2015

Bloomington, Indiana, USA

1001-5000 employees

https://www.root.com

H1B Sponsorship

Root Inc. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (1)

2023 (3)

2021 (11)

2020 (12)