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50Floor · 1 day ago

Operations Associate

Valley View,OH,US

Full-time

Onsite

Entry Level

$50K/yr - $55K/yr

1+ years exp

50Floor is dedicated to providing quality flooring at affordable prices through a convenient in-home shopping experience. They are seeking an Operations Associate/Installation Coordinator to ensure installation teams are well-trained and to facilitate a positive customer experience throughout the flooring installation process.

Home and GardenHome DecorHome ImprovementHome Services

Responsibilities

Installation Coordination for Quick-Turn Jobs Collaborate cross-functionally to ensure installation is completed within 2-7 days from the sale date, meeting customer commitments

Measure Square Output Verification Review and verify floor plan measurements and output from the Measure Square tool provided by the Sales team for each job

Deposit and Financing Verification Confirm customer deposits, down payments, and financing holds are correctly processed and documented

Material Procurement Order and track materials through vendor portals, ensuring timely availability for scheduled installations

Installation Acceleration Monitor material readiness and proactively move up installation dates when materials are available sooner than expected

Job Scheduling & Rescheduling Immediately contact customers for scheduling when jobs are sold without a confirmed install team; manage all rescheduling as needed

Client Onboarding and Support Conduct welcome calls to all new clients, introducing yourself as the primary point of contact for technical questions and scheduling updates

Customer Call Handling Receive and manage calls transferred from the Call Center regarding active jobs, ensuring timely and accurate resolution of customer inquiries

Process Improvement Identify bottlenecks or inefficiencies in the installation and purchasing processes and recommend actionable improvements to reduce delays, minimize errors, and control costs

Qualification

Management skillsCustomer serviceFlooring industry experienceOrganizational skillsCommunication skillsTeamworkTime managementProblem-solving

Required

1+ years of experience managing staff; contractor management preferred

1+ years of experience in the flooring and/or home improvement industry preferred

High School Diploma or equivalent

Ability to work a five-day, 40+ hour work week, including availability on some Saturdays. Additional days or hours may be required based on volume and seasonality, in addition to the flexibility to take calls afternoon/evening and/or weekend hours