Penn National Insurance · 2 months ago
Claims Representative II - Trainee
2 N 2nd St, Harrisburg, PA, 17101, US
Full-time
Hybrid
New Grad, Entry Level
0+ years expPenn National Insurance is a mutual insurance company focused on helping people feel secure. The Claims Representative II Trainee is an entry-level position aimed at gaining knowledge in claims handling through formal and on-the-job training, with the potential for promotion to Claims Representative II upon successful completion of the program.
Financial ServicesInsurance
Responsibilities
Demonstrates honesty; keeps commitments made to others; behaves in a consistent manner; keeps sensitive information confidential; adheres to moral, ethical, and professional standards, regulations, and organizational policies
Listens to others and objectively considers their ideas and opinions, even when they conflict with own
As training progresses, perform basic claims handling duties on non-complex claims, under the supervision of the Team Leader, to include: accurate preparation of claim file documentation, verification of coverages, setting/adjusting reserves, making appropriate contacts, achieving best practices type settlements in the disposition of claims, Issue payments within authority to appropriate parties
Accurately and carefully follows established procedures for completing work tasks
Looks for and communicates the positive qualities and longer-term benefits of challenging situations (while facing the real problems)
Successfully complete prescribed professional education courses (IIA, AIC, etc.)
Complete and apply knowledge and skills developed during formal classroom and/or on-the-job training sessions, as set forth in defined training schedule
Performs other duties as may be assigned by the Team Leader
Qualification
Required
0-2 years of experience in a customer service oriented position
Effective communication skills, both oral and written
Effective inter-personal skills
Personal Computer skills, with an emphasis on Microsoft products
Ability to work within a team-oriented, fast-paced, customer-focused environment
This position is primarily a sedentary position that requires occasional standing and walking throughout the office environment
Must be able to see and effectively use a computer monitor
Must be able to operate a computer, keyboard and applicable printers and other general office equipment
Must be able to access and enter information accurately using automated systems
Must be able to hear and communicate via the telephone and/or monitoring devices to both internal and external clients
Must be able to present information to individuals and groups
Must be able to interpret and apply concepts that may or may not be based upon established guidelines
Must be able to maintain acceptable attendance and adhere to scheduled work hours
Must have a valid driver's license and be able to operate a motor vehicle
Benefits
Generous 401(k) match
Graded profit sharing
Incentive compensation
A wide range of benefits to support your financial health, physical well-being and career development
Remote and hybrid work options
Flexible scheduling
A “dress-for-your-day” culture
Employee recognition programs
100% tuition reimbursement for academic studies
Tailored designation programs to help you advance in your career such as CPCU, AINS, CPA, CISSP, and more
Company
Penn National Insurance
Penn National Insurance is a property-casualty mutual insurance company
Founded in 1919Harrisburg, Pennsylvania, USA
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Robert Brandon
President & CEO
J
John Foster
Senior Vice President, Insurance Operations
Recent News
2025-12-11
2024-04-08
Franklin County Free Press
2023-12-26
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