Mercyhealth Wisconsin and Illinois ยท 2 days ago
Receptionist 1
Woodstock, IL
Full-time
Onsite
New Grad, Entry LevelMercyhealth Wisconsin and Illinois is a healthcare organization seeking a Receptionist. The individual will act as the central point of communication among patients, partners, and providers, providing front line activities including scheduling, registration, cash handling, and overall support services to patients and guests.
Health CareNon Profit
Responsibilities
Answers incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel and routes Epic Messages to nursing and provider as appropriate
Retrieves messages from voice mail and forwards to appropriate personnel
Answers questions about organization, physicians, and available services, providing callers with address, directions, and other information as appropriate
Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel
Monitors visitor access and issues passes when required
Receives, sorts, and routes mail, and maintains and routes publications
Orders, receives, and maintains office supplies
Maintains fax machines, assists users, sends faxes, and retrieves and routes incoming faxes
Creates and prints fax cover sheets, memos, correspondence, reports, and other documents when necessary
Performs other clerical duties as needed
Schedules patient appointments
Responsible for EMR Electronic Medical Records registration check-in processes in Epic
Loads, verifies and updates patient demographics
Scans, loads and verifies insurance coverage
Collects signed HIPAA and Consent for Treatment documents, updates the interactive face sheet and sends documents to Medical Records for scanning
Reviews all Alerts in Epic and refers patient to a PFC when necessary
Collects co-payments and other self-pay obligations when required and post in Epic when registering patient
Provides patient with an estimated self-pay obligation when appropriate
Performs cashiering functions online payment posting within Epic
Processes payments and deposits by adhering to the systems Cash Handling Policy
Completes daily closing report and balances their individual cash drawer at the end of each day
Performs petty cash count in and out daily and records appropriately
Assist patients with MyChart signup and activation
Replies to MyChart messages in a timely manner, closing messages when complete
Safeguards patient privacy and confidentiality per MHS policies
Preps Routes daily for upcoming appointments for frontline registration
Reviews daily work queues and corrects identified patient registration errors
Utilizes Epic waitlists based on provider preference
Reviews and updates no-shows and cancellations for the day
Qualification
Required
High School diploma or equivalent
Understands and demonstrates Critical Moments of Service techniques and standards
Ensures reception and lobby areas are well maintained and clean
May be required to work flexible hours and overtime during peak hours
Performs all other duties as assigned
May be responsible for working in alternate locations
Good interpersonal and written communication skills
Preferred
Previous Medical Reception Or Reception Experience
Basic Knowledge Of Keyboard Skills And Medical Terminology
Basic knowledge of Epic
Company
Mercyhealth Wisconsin and Illinois
At Mercyhealth, our doctors, nurses and staff are committed to making lives better for our patients and their families.
Founded in 1889
5001-10000 employees
H1B Sponsorship
Mercyhealth Wisconsin and Illinois has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (5)
2023 (6)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Nathan Schultz
Chief Technology Officer
Shawn David
Chief Technology Officer / Chief Security Officer IMS Technical Director
Company data provided by crunchbase