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Lucky Eagle Casino & Hotel · 1 day ago

Player Development Host

Rochester, WA, US

Full-time

Hybrid

Entry, Mid Level

2+ years exp

Lucky Eagle Casino & Hotel is seeking a Player Development Host to build and maintain relationships with VIP players to enhance casino revenues. The role involves engaging with guests through various communication methods and evaluating their activity to provide appropriate complimentary services.

Gambling & Casinos

Responsibilities

Establishes and maintains relationships with our very best guests

Meet or exceed multiple strategic quotas as set by Player Development Manager and property Marketing Director

Actively contacts Hosted guests, and any other level of guests as assigned, on a daily basis via telemarketing, texts, e-mail, direct mail and personal contact to further build loyalty and strong personal relationships

Use Guest Contact System, personal gaming observations and other team member input to actively recruit new guests into our Players Club program

Regularly scheduled shifts in our VIP Lounge

Evaluates VIP guests’ activities and ensures the level of complimentary service offered is based on recorded play, comp availability and that guest profitability is within established departmental guidelines. Evaluates complimentary reports on an ongoing basis

Player Development Hosts have a high degree of authority, discretion, and latitude to reward, recognize, to develop relationships with our Hosted guests

Provide player feedback and personal observation to Player Development Manager regarding Player Development and general marketing initiatives

Addresses any problems or concerns of the Casino’s VIP guests

Coordinates, promotes, and participates in special events, both on and off property

Understands and adheres to all regulatory, Tribal, Casino and department rules, regulations, policies, and procedures

Must operate with tact, discretion, and confidentiality at all times

Act as a property ambassador, positively promoting LECH at all times

Performs other duties as assigned

Qualification

Casino gaming experienceConsumer sales experienceTelemarketing skillsGuest relationship managementBasic mathematical skillsWorking knowledge of casino operationsBusiness English proficiencyProblem-solving skillsOrganizational skillsEffective communication

Required

A Bachelor's Degree in Marketing, Computer Science or a related field is preferred and/or a combination of education and experience will be considered

Must have (2) years of Casino gaming experience or demonstrated growth and success in consumer sales, telemarketing, or high visibility guest contact positions

Must be comfortable in a fast paced, quota driven environment

Must be able to make independent decisions in a structured environment

Must be personable and comfortable approaching and interacting with both existing and potential casino guests in a variety of social environments

Must have the ability to successfully influence guest behavior, listen and communicate effectively

The incumbent needs to be well organized, personable and have great problem-solving skills

Must have the ability to prepare spreadsheets, maintain a database and have basic mathematical skills

Be proficient with business English, including grammar, spelling, punctuation, vocabulary, and the ability to write business correspondence and prepare reports

Must be fluent in English and speak clearly

The incumbent should have working knowledge of casino operations

Must be 21 years or older and have the ability to obtain and retain a Washington State Class III Gaming License; successfully pass a pre-employment drug screen

This is a high visibility, high accountability position within the Lucky Eagle Casino and Hotel Marketing function

Selected candidates will be required to sign a one year non-compete agreement prior to employment