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SchoolsFirst Federal Credit Union · 1 day ago

Assistant Manager, Consumer Loan Operations

Tustin, CA

Full-time

Onsite

Mid, Senior Level

$96K/yr - $154K/yr

3+ years exp

SchoolsFirst Federal Credit Union is seeking an Assistant Manager for their Consumer Loan Operations. The role involves overseeing daily operations, ensuring service quality, and leading process improvements in consumer loan processing and funding.

Finance

Comp. & Benefits

Responsibilities

Assists the department manager in directing and overseeing the daily operations of the Consumer Loan Processing & Funding department

Ensures that the procedures and best practices pertaining to direct and indirect funding, and CLOS technical support of frontline are in alignment with credit union service expectations

Promotes and maintains a positive work atmosphere and communicates with Members, teammembers, management, and vendors in a manner consistent with the Credit Union’s professional standards

Identify trends and lead continuous improvement of processes and use of technology in funding of consumer loans to provide greater efficiencies and improved Member experience

May include collaboration with other business units and enhancements to work flow processes and practices from set-up (loan application) through post-closing (funding and DMV) that result in efficient and accurate loan processing and closing and ensure the highest levels of service, productivity and quality

Serves as primary point of escalation for Members and teammembers by providing support and problem resolution on complex servicing issues

Researches and resolves Member complaints, including those arising from the Voice of the Member, CFPB, and other areas

Leads changes to systems and procedures to prevent future complaints

Supports for the overall quality of Member’s service experience and continued process enhancements to improve service quality levels

Assists with managing the funding of Direct and Indirect consumer loans within the Credit Union service standards

Oversees the CLOS technical support for Frontline as it relates to the funding process

Ensures that the funding teammembers are trained in CLOS and can assist the Frontline with technical funding questions

Responsible for ensuring all department desktop procedures are up-to-date and accurately reflect current processes

Reviews department standard operating procedures on a regular basis to ensure accuracy and both recommends and assists with updates as needed

Provides daily oversight of information and reports pertaining to all areas of consumer loan processing & funding including but not limited to analyzing data, internal system research, and looking for trends affecting service with the goal of recommending solutions

Oversees the testing, validation and training of process changes

Supports projects related to consumer loan processing & funding functions

Leads and/or assists in conversions associated with system changes, vendor changes, product changes that relate to loans and/or loan products

Supervises teammembers directly, including selection, training, performance appraisal and work allocation

Responsible for scheduling staff

Helps establish, communicate and achieve the credit union’s goals and standards, ensuring these are fully communicated to and understood by all department staff

Identifies areas to streamline department and credit union operations

Complies with all government regulatory policies, internal policies and procedures, audit standards, remains current on and informed of Standard Operating Procedures (SOP) and apprises staff

May act in the capacity of the Manager in his or her absence

Performs other duties as assigned

Complies with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties

Qualification

Consumer loan processingSupervisory experienceTemenos system experienceSymitar system experienceMulti-taskingComputer skillsVerbal communicationWritten communicationActive listeningTime management

Required

High School Diploma or GED required

3-5 years of previous related experience required

1-3 years of previous supervisory experience required

Advanced computer related and typing skills

Excellent verbal and written communication skills along with active listening

Ability to multi-task, prioritize, and manage time effectively

Preferred

Bachelor's Degree or equivalent years of experience preferred

Previous Temenos or Symitar system experience preferred

Company

SchoolsFirst Federal Credit Union

Glassdoor3.7

Since our founding in 1934, we have been singularly focused on one thing: providing world-class personal service and financial security to our Members.

Founded in 1934

Tustin, California, USA

1001-5000 employees