Duke University · 1 day ago
Application Analyst - Image Management - Level I
Durham, NC, US, 27710
Full-time
Onsite
Entry Level
1+ years expDuke University is committed to compassionate care and innovation in health technology solutions. The Application Analyst will support and maintain radiology imaging information systems, providing user assistance, troubleshooting, and training while ensuring system integrity and security.
EdTechEducationHigher EducationUniversities
Responsibilities
Function as an interface between the radiology clients and the health information systems division
Provides day-to day systems support, including troubleshooting and the configuration and testing of software
Provide application troubleshooting support to other members of the Image Management Team as necessary
Provide 24 x 7 on-call coverage for user support on a rotating basis
Maintain best practices in providing services for customers
Accurately record all work efforts in Service Now
Travel throughout all facilities within DUHS to assist with Radiology Imaging Information Systems as needed
Administer, validate, and review user and system accounts, access controls, audit logs and system integrity to maximize system security and data confidentiality
Interprets and analyzes systems, data, and information with supervision as needed
Participates in planning and providing customer training sessions on system use or revisions
Assists in making oral and written presentations to project teams and management
Assists with tasks and portions of larger information system projects with direction
Participates in updating system, operational and department documentation
Recommends areas for process improvement
Perform other related duties incidental to the work described herein
Coordinate application upgrades
Coordinate and lead troubleshooting and problem resolution efforts relating to system infrastructure, security, network problems, PACS related equipment, and system functions and integration
Write test plans and coordinate user and internal testing; resolve and re-test identified errors and problems
Lead integration application testing
Develop project plans and coordinate activities to track the completion and status of tasks associated with a given project
Assist with workflow redesign with Imaging Services
Participate in the implementation of, execution of, and periodically update System Security, Business Continuity, and Disaster Recovery Plans to be consistent with Duke Medicine policies and standards regarding security and HIPAA compliance
Participate in the implementation of, maintenance of, upgrading, and patching of systems to be compliant with Duke Medicine security policies and standards regarding protection from external and internal security attacks
Research and remediate generic and system-specific vulnerabilities
Identifies internal resources to build project team performance
Analyzes, modifies, designs and researches information systems and processes as requested
Assists in the evaluation and revision of existing information systems
Ensures security of technology solutions following established DHTS-ISO policies and procedures
Makes oral and written presentations to project teams, management, and other departments
Coordinates and operationalizes simple to complex projects with direction
Initiates, writes and evaluates system, operational and department documentation
Identifies areas for procedural improvements
Implement, execute, and periodically update System Security, Business Continuity, and Disaster Recovery Plans to be consistent with Duke Medicine policies and standards regarding security and HIPAA compliance
Implement, maintain, upgrade, and patch systems to be compliant with Duke Medicine security policies and standards regarding protection from external and internal security attacks
Research and remediate generic and system-specific vulnerabilities. Proposes/Assists with vulnerability processes
Analyze the information technology operational needs for client groups and provide guidance and training to improve workflow processes
May function as a technical leader, either as a subject matter expert with proficiency in defined area(s) of the profession, or as a generalist, with a broad knowledge of all aspects of the profession
May function as a team leader, responsible for supporting management in day-to-day personnel oversight and workflow management activities
May conduct continuing education sessions and new employee training
Leads discovery sessions that document requirements and workflows, and proposes build to address customer needs
Has a leadership role in the evaluation and revision of existing information systems
Coordinates and operationalizes complex projects
Qualification
Required
Bachelor's degree in a related clinical or technical field, or four years of equivalent technical experience required
If applicable, maintenance of North Carolina licensure or certification in related clinical discipline is required for all levels
Level 1 – One year experience desired beyond the minimum education (or equivalency) requirement
Level 2 - Two years of related experience is required
Level 3 - Four years of related experience is required
Level 1: Project management skills, excellent analytical, verbal and written skills, positive outlook. Strong computer skills; including the latest Microsoft operating systems and Microsoft Office suite of products
Level 2: In addition to the requirements described for the Level 1: Experience with design, implementation and support of Windows operating systems. Experience with supporting applications in virtualization strategies across multiple technologies/platforms. Experience managing an enterprise system in a demanding environment. Knowledge of: PACS, imaging modalities, Visage Radiology Viewer, advanced imaging/3D applications, cloud-based image sharing applications, DICOM image routing, vendor-neutral Archive and EPIC experience
Level 3: In addition to the requirements described for the Level 2, the Level 3 requires: Advanced technical consultation and support experience. Major project management experience. Implementation of complex information systems. Previous leadership role
Preferred
Certification in an area of application support of a technical or support nature preferred
CIIP certification preferred
Certification in an area of application support of a technical or support nature strongly preferred
Company
Duke University
Duke University is a private research university providing undergraduate and postgraduate education in medicine and other disciplines.
10001+ employees
H1B Sponsorship
Duke University has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (274)
2024 (232)
2023 (202)
2022 (195)
2021 (148)
2020 (121)
Funding
Current Stage
Late StageTotal Funding
$71.15MKey Investors
North Carolina Biotechnology CenterUS Department of EnergyGlaucoma Research Foundation
2023-02-17Grant· $0.11M
2022-09-19Grant
2022-03-09Grant· $0.05M
Leadership Team
Barry Myers
Professor and Director
Dan Ariely
Professor
Recent News
2025-12-18
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