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Southeast Financial Credit Union · 3 days ago

MSR Call Center

Downtown Nashville - Nashville, TN 37219

Full-time

Onsite

New Grad, Entry Level

$17.87/hr - $22.34/hr

0+ years exp

Southeast Financial Credit Union is committed to providing an environment that fosters professionalism and growth. The MSR Call Center role involves providing prompt and efficient service to members, assisting with financial transactions over the phone, and addressing inquiries and problems related to account activity.

BankingFinancial Services

Responsibilities

Assists members on telephone with problems and inquiries concerning account activity. Resolves problems that are within their authority to resolve

Processes deposits, credit card payments, and loan payments received in mail. Performs file maintenance for all deposit accounts, including both changes in paperwork and in the computer system. Verifies funds on members' checks for merchants

Processes address changes, stop payments, and check holds. May also process night deposits and prepare and mail account packets to new members

Performs other tasks requested by supervisor as they relate to the Credit Union and its functions