NEOGOV · 6 days ago
IT PROGRAM MANAGER: APPLICATIONS & SYSTEMS
1 Civic Center Drive San Marcos, CA
Full-time
Hybrid
Senior Level
$108K/yr - $149K/yr
5+ years expThe City of San Marcos is modernizing its operations and seeks an IT Program Manager to oversee systems and applications. This role involves defining how the city's business systems are selected, managed, and improved to enhance service delivery and operational efficiency.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Partner with staff and leaders to turn business needs into practical, sustainable system solutions
Help define how systems and applications are chosen, prioritized and managed across the city
Bring clarity and consistency to technology decisions that affect multiple departments
Strengthen accountability by helping the organization understand who owns what - and why
Shape systems that support employees and improve service to the community
Work closely with departments and IT colleagues to identify and document the city’s existing systems, creating a clear inventory of systems and applications and establishing ownership for each one
Guide how application-related decisions are made, including reviewing requests for new systems or enhancements, evaluating impacts, and helping ensure decisions are consistent, transparent, and aligned with city priorities
Maintain visibility into the overall health of the City’s application portfolio, tracking issues, coordinating with vendors and helping resolve challenges as they arise
When systems impact multiple departments, help bring stakeholders together, clarify expectations, and keep work moving forward with clear ownership and communication
Help develop application roadmaps, support budget planning and refine processes that promote long-term sustainability
Prepare updates for leadership, providing clear information about system status, risks and next steps
Qualification
Required
Strong experience working with enterprise systems and business applications
A practical problem solver who can balance structure with flexibility
A collaborator who enjoys working across teams and departments
A clear communicator who can explain complex topics in plain language
Knowledge of operations, services, and activities of an assigned Division and/or Department
Knowledge of principles and practices of program development and administration
Knowledge of methods and techniques of directing assigned responsibilities and programs
Knowledge of principles and practices of municipal budget preparation and administration
Knowledge of principles of supervision, training, and performance evaluation
Knowledge of pertinent federal, state, and local laws, codes, and regulations pertaining to the functions of the assigned Division and/or Department
Ability to understand, analyze, and integrate technical requirements into program planning and execution across multiple functional areas
Demonstrated knowledge of technical requirements, industry standards, and best practices relevant to program execution of assigned functions
Knowledge of principles of public administration
Customer service skills and techniques
Office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, and databases
Ability to assist in overall management of the assigned Division and/or Department
Ability to manage and direct assigned program, functions, and service areas
Ability to participate in the development and administration of goals, objectives, and procedures for the assigned Division and/or Department
Ability to analyze and assess programs, policies, and operational needs and make appropriate adjustments
Ability to research, analyze, and evaluate new service delivery methods and techniques
Ability to select, supervise, train, and evaluate staff
Ability to plan, organize, direct, and coordinate the work of lower level staff
Ability to delegate authority and responsibility
Ability to analyze problems, identify alternative solutions, project consequences of proposed actions, and implement recommendation in support of goals
Ability to adapt the City's programs and activities to meet community needs and requirements
Ability to prepare clear and concise administrative, technical, and/or financial reports
Ability to prepare and administer large and complex budgets
Ability to interpret and apply applicable federal, state, and local policies, laws, and regulations
Ability to identify and respond to sensitive community and organizational issues, concerns, and needs
Ability to operate office equipment including computers and supporting word processing, spreadsheet, and database applications
Ability to communicate clearly and concisely, both orally and in writing
Ability to establish and maintain effective working relationships with those contacted in the course of work
Demonstrate an awareness and appreciation of the cultural diversity of the community
A Bachelor's degree from an accredited college or university with major course work in information technology, business administration, public administration or a related field is highly desirable
Five years of increasingly responsible experience in running programs including administrative and supervisory responsibility
Possession of an appropriate, valid driver's license with satisfactory driving record, may be required depending on assigned functional area
Benefits
A competitive salary
Our 9/80 work week means you'll have every other Friday off
A hybrid work schedule may be available after six months, based on successful onboarding and role readiness.
Generous health benefits (all medical premiums employer paid at 90%)
Time off (15 paid holidays, vacation, sick and executive leave)
Participate in the CalPERS retirement system (Classic members 2% @ 55, PEPRA members 2% @ 62) and Social Security
Voluntary Dental/Vision Insurance Programs
Section 125 Flexible Spending Account
Retirement - The City participates in both the Social Security (FICA) and the California Public Employees' Retirement Systems (CalPERS).
Retiree Health Savings (RHS)
Deferred Compensation Employer Match Program
Additional Benefits – The City offers additional benefits such as short and long-term disability, group life insurance, accidental death and dismemberment insurance, employee benefit allocation program and workers' compensation insurance.
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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