MSX International ยท 2 days ago
Product Owner
Dearborn, MI
Full-time
Onsite
Mid LevelMSX International is a trusted partner to leading vehicle manufacturers and mobility organizations, dedicated to transforming businesses through innovative solutions. The DMS Product Owner will focus on enhancing Digital Customer Experiences by acting as a liaison between field and product teams, ensuring customer needs are met through effective feature development and management.
Management Consulting
Responsibilities
Work as a bridge between the field teams and the product teams to help identify issues, work on resolution, and provide feedback to all parties
Work with Production Support, Site Reliability teams to understand issue that has been submitted and identify solutions. Work closely with your Operations, Architecture and Integration teams resolve issues that have been submitted to the Production Support Team
Collect and incorporate global customer feedback into platform capabilities and roadmap priority for retail and commercial businesses
Collect and incorporate stakeholder input from marketing, technical, privacy, legal, finance and accounting teams to ensure the proper capabilities and priorities are reflected on the roadmap
Work with product managers to translate customer needs into a backlog of user stories for software engineers and accept these user stories as they are completed
Act as the voice of the customer and dealer with all product analysts, product managers, senior leadership and development teams
Communicate the vision to all stakeholders
Continuously looking at processes for efficiencies and improvements that can be made in order to serve the dealers as fast as possible
Be up to date on new features and releases to provide the best support possible to the clients
Success looks like a clearly articulated solution to all submitted issues to all parties involved, including Product team, engineering team, design team, site reliability team, production support team, dealership personnel and field teams
Qualification
Required
Technical background with ability to quickly understand a specific domain and identify the trends and opportunities in that space
Excellent analytical, interpersonal, and communication skills; ability to adapt communication style based on the audience
Thrive in environments where there is a lot of ambiguity, and you have the opportunity to add order
Experienced at building strong working relationships, influencing teams to take action and earning the trust of senior stakeholders
Preferred
Experience with Commercial/Fleet Operations are a plus
Company
MSX International
For over 30 years, we have proudly partnered with top automotive OEMs and mobility companies worldwide, offering unwavering support in their pursuit of transforming their retail strategies and managing operations across key areas such as : Dealer Performance Improvement, Repair Optimization and Consumer Engagement.
Founded in 1996
5001-10000 employees
H1B Sponsorship
MSX International has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (4)
2023 (1)
2022 (4)
2021 (2)
Funding
Current Stage
Late StageLeadership Team
Jodi Weed
Global Human Resource Business Partner
Shirley Aldana
Executive Assistant to the President & CEO
Company data provided by crunchbase