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Switch · 1 day ago

Senior Technical Program Manager

United States

Full-time

Remote

Senior Level

5+ years exp

Switch is a company focused on revolutionizing digital infrastructure through innovative data center solutions. The Senior Technical Program Manager will lead a portfolio of programs aimed at improving operational and engineering processes, ensuring high-quality outcomes in AI, cloud, and enterprise data center needs.

Information Technology & Services

H1B Sponsor Likely

Responsibilities

Drive findings to closure after incidents/events and verify sustained fixes

Ensure lessons learned during the operational cycle of a data center flow back into design standards and specifications

Establish and manage the structured handover of open items and risks

Codify roles/responsibilities and decision paths during events

Manage recurring reports and reviews that demonstrate SLA compliance to customers

Build and manage detailed program plans, roadmaps, and backlogs; set milestones, dependencies, and measurable outcomes

Develop dashboards and reporting

Run weekly/biweekly cadences (standups, risk reviews, stakeholder syncs) and quarterly business reviews; publish clear status, decisions, and blockers

Anticipate bottlenecks; drive escalation paths and tradeoffs between reliability, schedule, and cost; maintain a prioritized risk/issue register

Lead event postmortems and deliver high quality Root Cause Analysis (RCA), After Action Reports (AAR) and Corrective/Preventive actions (CAPA); define owners and due dates

Track action items end to end to closure

Institutionalize fix forward playbooks and guardrails to avoid recurrence; integrate learnings into actions increasing awareness across regions

Develop and manage program FEED (Field Experience ? Engineering Design) with a target to convert operational learnings into design change proposals (DCPs) with quantified reliability/availability/cost impact; steward them through review/approval

Maintain a traceable feedback pipeline from operations incidents to design standards/specifications, and track adoption across regions

Define the authoritative handover package: open items, punch list, risk register, test results, waivers, as builts, and monitoring baselines

Run formal handover gates (Go/No Go) with sign offs; track outstanding Cx items to closure with accountable owners and due dates

Establish RACI and communication protocols between Commissioning, Availability, Operations, and vendors for post turnover support

Author and maintain event RACI and decision trees; clarify Responsible/Accountable roles for containment, communications and customer updates when needed

Work with Switch Mission Center to coordinate readiness activities and keep AE rosters/contact trees current

Integrate with broader Incident Response plans for high impact events requiring executive involvement and external notifications

Define and maintain a database of client specific SLA metrics in terms of reporting that need to be met

Publish internal dashboards; manage review cadence and audit trails; resolve data disputes promptly

Drive remediation plans to meet customer needs and execute cross functional actions to restore engineering compliance

Qualification

Data ManagementProject ManagementMicrosoft ExcelRoot Cause AnalysisAnalytical SkillsCommunication SkillsProblem-SolvingTime ManagementPresentation SkillsOrganizational Skills

Required

Bachelor's Degree or higher from an accredited institution

Minimum five years related work experience

Experience managing a portfolio of energy supply contracts

Exceptional data management skills with a proven ability to work with large datasets and extract actionable insights

Strong project management skills; advanced Microsoft Excel skills preferred

Excellent analytical, time management, communication, decision-making, presentation, and organizational skills, with the ability to resolve problems in a timely manner

Demonstrated ability to innovate, think creatively, and drive business teams to develop executable projects quickly

Proven history of collaboration, problem-solving, and communication that supports overall team success

Preferred

Advanced Microsoft Excel skills preferred

Benefits

A Culture of Karma – We are self-motivated by karma, ensuring our actions contribute to a positive, supportive and forward-thinking environment.

Industry Leading Designs – Work with the most advanced data center technology on the planet and be a part of emerging technology development.

Flexibility & Remote Opportunities – Whether in-office, hybrid, or fully remote, we offer the technology and support to keep teams connected and productive.

Career Stability & Growth – In this expanding industry, we invest in our people, providing opportunities & advancement in a stable, growing company.

Generous Benefits Package - Switch provides comprehensive coverage for you and your family that can be tailored to fit your personal needs, and more!

Company

Switch

Switch was founded in 2000 by CEO Rob Roy and stands at the forefront as the premier data center designer, builder and operator, owning 100% of its land and facilities.

Founded in 2000

Las Vegas, Nevada, US

501-1000 employees

https://www.switch.com

H1B Sponsorship

Switch has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (4)

2024 (1)