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Coronis Health · 1 day ago

Client Service Representative (In office)

Jackson, MI, US

Full-time

Onsite

Entry Level

$15/hr - $16/hr

1+ years exp

Coronis Health is a company focused on providing healthcare services, and they are seeking a Client Service Representative to join their Client Services team. This entry-level role is primarily responsible for the collection of accounts receivable and facilitating increased cash flow for assigned accounts.

BillingHealth CareHealth InsuranceMedical

Responsibilities

Conduct follow-up with insurance companies on denied and rejected claims. Follow-up on non-payment of claims according to the Company's guidelines

Verify eligibility for insurance coverage through various means

Conduct necessary investigation and follow-up on unpaid, self-pay and/or litigation accounts using resources provided by Coronis

Communicate with self-pay patients regarding outstanding balance and timely pay-off of account. Establish individual payment plans based on pre-established collection procedures

Collect outstanding balances on patient accounts following Coronis accounts receivable management collection procedures and appropriate laws and regulations

Process mail received from physicians, insurance companies and patients regarding outstanding accounts

Process Credit Status Reports and take steps necessary to adjust accounts or indicate true refunds

Initiate adjustments to accounts including referral to collections, write-offs, and insurance adjustments according to Coronis collection guidelines

Participate in regular team meetings to discuss pertinent issues, changes, and/or enhancements to the collections function

Identify trends and issues related to payors, invoice set-up, and end-user errors, related to AR Follow-up and communicate information about this to the AR Manager, Team Lead and Job Account Managers

Initiate updates to Client-specific Requirement Notes and dictionaries when necessary

May assist in the training and cross training of newer staff

Other duties as assigned