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HotSchedules · 1 day ago

Productivity Consultant

Austin, TX

Full-time

Hybrid

Mid Level

Fourth is the world’s largest and fastest-growing global leader of end-to-end restaurant and hospitality management technology solutions. The Productivity Consultant will work with Sales, Project Management, and Customer Success teams to provide expertise and guidance throughout the customer life cycle, focusing on maximizing the return on investment through Fourth’s scheduling tools.

AppsMobileSaaSSoftware

Comp. & Benefits

Responsibilities

Collecting and collating information and data necessary to enable the creation of demand metrics within the various Scheduling solutions through a combination of site visits, discussion, observation and timings, calculation & and analysis

Delivery of a readied solution containing scheduling metrics as part of the implementation process. Presenting the findings from the visit/review/analysis process and articulating opportunities, challenges, potential return on investment, and proposing a suitable path forward

Ensuring all qualified sales opportunities are supported through the sales cycle, maximizing chances of sales success and delivering optimal deal size every time

Supporting the successful implementation of the Scheduling solutions through customer engagement sessions, training, and aftercare

Maximizing user adoption and return on investment for Fourth’s customers, expanding user adoption of Fourth’s scheduling solution through aftercare projects, regular reviews, and guidance

Qualification

Hospitality industry knowledgeFourth Solutions expertiseOperational process improvementCustomer engagementAnalytical skillsPresentation skillsTeam collaborationEmotional intelligence

Required

Prior operational experience in the hospitality industry, ideally using Fourth Solutions

Flexibility of working hours as well as the ability to adapt to our Customers' requirements

Thorough and extensive knowledge of the hospitality industry and best practices for operational processes, incorporating Fourth's Solutions

Able to work methodically and considerately to produce logical metric sets using a combination of data, anecdotal information, relevant experience, and best practice knowledge

Able to identify and ring fence inefficiency and poor practice to ensure scheduling solutions expose genuine opportunity

Understanding operating models, developing practical and measurable solutions, and supporting implementation to improve efficiency

Consulting and guiding our customers using knowledge of our solutions to better performance whilst innovatively scoping and presenting processes and/or methods to improve business

Proactively working with Customers to maximize ROI on their Fourth solutions and provide guidance to leadership teams on approach, strategy, and success criteria

Work with Fourth's customers to use their time and resources more efficiently through business rules and metrics, and apply these within Fourth's scheduling solutions

Working with project management on implementations to maximize revenue conversions for Fourth, both MRR and NRR

Collaborative team player who demonstrates flexibility and a can-do attitude as part of a motivated, high-performance Labor Optimization Consulting Team in a dynamic and fast-paced environment

Responsible for sharing knowledge and expertise within Professional Services

Partners with the Sales, Project Management team, Customer Success team, and technical specialists at each phase of the customer journey to provide product-level expertise, ensuring that any potential challenges are addressed

Pre-sales engagements with customers, supporting solution value selling with the commercial teams