Cognizant · 1 day ago
Network Operations Manager
Austin, TX
Full-time
Onsite
Senior Level, Lead/Staff
8+ years expCognizant is seeking a Network Operations Manager to lead a 24x7 Network Operations Center responsible for the reliability, performance, and availability of critical network infrastructure. The role involves mentoring a team of network engineers, driving proactive network monitoring, and ensuring service delivery while fostering a culture of collaboration and operational excellence.
ConsultingIndustrial AutomationInformation TechnologySoftwareSoftware Engineering
No H1B
Responsibilities
Lead, mentor, and develop a team of L1, L2, and L3 network engineers, specialists, and shift leads within a 24x7 operational environment
Ensure full shift-lead coverage across all shifts to maintain consistent operational oversight and timely decision-making
Drive proactive network monitoring and timely incident response in alignment with established SOPs and SLAs
Support effective incident resolution, root cause analysis, and continuous improvement of operational processes
Coordinate scheduled maintenance, change activities, and operational readiness for projects and initiatives
Partner with site technicians, OEM vendors, telcos, and internal teams to support reliable and predictable service delivery
Communicate incident status, service impacts, and operational updates clearly and efficiently to stakeholders
Foster a culture of collaboration, accountability, continuous learning, and operational excellence
Maintain accurate network documentation, reporting, and operational records
Qualification
Required
Bachelor's degree in computer science, Information Technology, or a related field
8+ years of experience in network operations within enterprise or large-scale environments
3+ years of experience leading technical teams in a NOC or network operations setting
Extensive experience with network hardware from vendors such as Cisco, Juniper, Arista, etc
Demonstrated ability to lead teams in high-availability, incident-driven environments
Strong leadership, communication, and stakeholder engagement skills across technical and non-technical audiences
Solid understanding of network operations best practices, SLAs, and incident management frameworks
Preferred
Experience improving operational processes, incident response workflows, or service reliability over time
Exposure to large-scale or mission-critical network infrastructures
Background working closely with OEM vendors and telecom providers
Experience supporting continuous improvement initiatives within a 24x7 environment
Benefits
Various wellbeing programs
Company
Cognizant
Cognizant is a professional services company that helps clients alter their business, operating, and technology models for the digital era.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$0.24MKey Investors
Summit Financial Wealth Advisors
2025-03-08Post Ipo Equity
2016-11-18Post Ipo Equity· $0.24M
1998-06-19IPO
Leadership Team
Ravi Kumar S
Chief Executive Officer
Anil Cheriyan
CTO / EVP Strategy & Technology
Recent News
2026-01-06
2026-01-05
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