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American Pharmacists Association · 1 day ago

Director, Membership Development

American Pharmacists, Washington, DC, US

Full-time

Hybrid

Director/Executive

$115K/yr - $143K/yr

8+ years exp

The American Pharmacists Association is the largest association representing pharmacists in all practice settings in the United States. As the Director of Membership Development, you will lead strategies for member recruitment and retention, manage budgets, and collaborate across departments to enhance member value and experience.

AssociationNon Profit

No H1B

Responsibilities

Lead Membership Growth: Develop and implement long-term strategies to recruit and retain a diverse member base, ensuring alignment with the association’s strategic plan and revenue goals (approximately $3.5M in annual dues)

Direct the Recruitment & Retention Programs: Direct operational plans for membership campaigns, onboarding, renewal processes, and member journeys, collaborating closely with marketing and engagement teams

Analyze and Improve Member Value: Conduct market research, satisfaction surveys, and data analysis to enhance member benefits, programs, and overall experience

Manage Budget and Reporting: Oversee membership-related budgets, monitor progress toward revenue goals, and provide regular performance reports to senior leadership

Collaborate Across Departments: Work with senior leadership, other departments, and external vendors to ensure membership priorities are integrated into organizational initiatives

Supervise Staff and Vendors: Manage the Membership Development team and third-party vendors providing member benefits, ensuring quality and contractual compliance

Qualification

Membership DevelopmentMarketing PrinciplesBudget ManagementProject ManagementData AnalysisCustomer Relationship ManagementMicrosoft OfficeCustomer ServiceOral CommunicationWritten CommunicationOrganizational SkillsProblem-SolvingCollaborationCreativity

Required

Bachelor's degree, preferably in business or marketing or equivalent combination of education and experience

8+ years of progressively responsible management experience in membership, marketing, and sales, preferably in an individual membership Association or similar organizational environment

A significant portion of this experience must include responsibility for revenue/expense management, staff supervision, and demonstrated ability to grow an organization's membership

strong oral and written communication skills

excellent customer service skills

excellent organization and management skills especially related to a high level/highly visible position

demonstrated ability to work collaboratively and independently (without close supervision) in a complex environment

demonstrated ability to balance multiple competing priorities

significant experience with customary detailed financial statements and reports (i.e. statement of financial position, trial balance, profit and loss statement, etc.)

mastery of marketing principles, including those involved in marketing communications, membership marketing/sales, product positioning, and branding

strong skills in all Microsoft Office applications

familiarity with commercially available AMS and in particular Personify

demonstrated creativity in problem-solving

demonstrated project management, program creation through program completion, including outcomes reporting

familiarity with concepts and technologies for list management, database marketing, and customer relationship management

demonstrated enthusiasm for this line of work and track record of success in previous positions

ability to succeed despite a high degree of ambiguity

Travel as appropriate to execute duties of position

Preferred

Master's degree in business or marketing preferred

Benefits

Hybrid Work Schedule (T/TH in office)

Medical/Dental/Vision Insurance

Employer paid Life, AD&D, and Short-Term Disability Insurance

Traditional & Roth 401(K) plans with employer match

Fourteen paid holidays

Four floating holidays

Generous Paid Time Off Policy

Paid Medical Leave/Paid Family Leave/Paid Parental Leave

Commuting Benefits

Professional Development Funds

Company

American Pharmacists Association

APhA House of Delegates today voted to adopt a policy discouraging pharmacist participation in executions. It is a sub-organization of Potomac View Terrace.

Founded in 1852

Washington, District of Columbia, USA

51-200 employees