Hy-Vee, Inc. · 1 day ago
Pharmacy Technician - Program Liaison
Amber Specialty Pharmacy, S 152nd St, Omaha, NE
Full-time
Onsite
Mid Level
$21/hr - $24/hr
3+ years expAmber Specialty Pharmacy is committed to patient care and is seeking a Certified Pharmacy Technician to serve as a primary point of contact for communication between the company, pharmaceutical manufacturers, and service providers. The role involves handling customer inquiries, resolving issues, and collaborating with various departments to ensure timely and accurate processing of prescriptions.
Organic Food
Responsibilities
Acts as a liaison between specialty pharmacy, patients, insurance companies, Pharma manufacturer and providers offices via phone, fax, online and e-mail communications
Will be primary point of contact for client inquiries and escalations
Resolves customer issues, ensuring timely and accurate information is provided. Determines cases that are falling outside timing parameters and provides resolutions
Collaborates with Patient Care department, Pharmacy Operations and Trade Relations to ensure customer requests are handled in a timely and accurate manner. Works with other departments throughout prescription fulfillment
Collaborates with Patient Care/COE teams, Clinical staff, Fulfillment Pharmacy, Trade Relations, Billing/Adjudication, Contracting, and Sales to provide a team approach to onboarding new patients
Contacts provider or patient to obtain accurate information to continue processing the prescription
Triages and resolves issues or concerns relating to product prescription coverage to the appropriate team (i.e. prior authorizations, appeals, grant funding, clinical)
Works with the pharmacist and/or nurse to contact providers and insurance companies to verify prescriptions, overrides and other approvals
Participates with Trade Relations in relevant Quarterly Business Reviews (QBRs) as needed
Builds rapport with internal and external customers to promote the highest customer service and positive image of the company
Provides data updates and ad hoc reports to manufacturers and HUBs as requested
Interprets and disseminates information, including key information about updates or changes in the assigned product and/or program details
Assists in the development of programs for data collection, adverse event reporting, and adherence as related to contractual agreements
Adheres to all company policies as indicated in the handbook and directives issued by management. Has reviewed Policy and Procedure manual
This is an office based position
Qualification
Required
Experienced pharmacy technician with national CPhT certification
Current unrestricted state pharmacy technician registration/licensure
National or state pharmacy technician certification per applicable State Board of Pharmacy requirements
Working knowledge of specialty pharmacy; demonstrated understanding of specified disease state(s), competitors, healthcare industry trends, etc
HIPAA trained and /or the ability to work with and protect extremely confidential patient and employee information
Ability to travel as needed
Must pass post-offer, pre-employment drug background tests as allowed by state, federal, local ordinance, statutes and licensing/accreditation requirements
Preferred
At least 3 years of prior pharmacy technician experience is preferred
Experience with insurance verification, healthcare benefit assessment, paperwork and documentation for billing Medicare/Medicaid and commercial insurances preferred
Two years of experience in a physician's office, healthcare setting and/or insurance background preferred
Bachelor's degree in a related field preferred
Benefits
Six paid holidays
Company
Hy-Vee, Inc.
Hy-Vee, Inc.
10001+ employees
H1B Sponsorship
Hy-Vee, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (2)
2023 (1)
2022 (3)
2021 (3)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$0.01MKey Investors
Renewable Fuel Infrastructure Program
2025-06-13Grant· $0.01M
Leadership Team
Jeremy Gosch
Co-CEO and President
D
Donna Tweeten
President
Recent News
Corridor Business Journal
2025-12-30
Morningstar.com
2025-12-17
2025-11-04
Company data provided by crunchbase